How to hide Contacts on Trio 8500/8800 Home Screen?

[jbass@srcinc]

I need to hide the "Contacts" icon on the home screen of our 8500 & 8800 Trios. The following cfg (from this forum) file isn't working in regards to "Contacts", everything else appears to be. UC Software 5.7.2 & 5.8 are installed each phone.
Any and all help is appreciated.

For reference:
https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Customization-of-the-Home-Screen-on-a-Polycom-R...

<changes>
<homescreen homeScreen.settings.enable="0" />
<contacts feature.contacts.enabled="0" />
<calllist feature.callList.enabled="0" />
<bluetooth feature.bluetooth.enabled="0" />
<hidesignout feature.lync.hideSignOut="1" />
<calendar homeScreen.calendar.enable="0" />
<meetnow softkey.feature.MeetNow="0" />
</changes>

[SteffenBaierUK]

Hello jbass@srcinc ,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Polycom Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
• For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

The above as an example ask's for a backup of your configuration. In addition is this a Trio in Skype for Business mode or openSIP

You simply did not provide enough information for anyone to try and help you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[jbass@srcinc]

Trio 8800 5.8

Trio 8500 5.7.2

SIP

Base Profile: Generic

It's been happening from day 1.

I loaded the cfg file (provided by Polycom) that's supposed to hide "Contacts" from the Home Screen.

Cfg file loaded via Web Configurator and "Contacts is still on the Home Screen.

[SteffenBaierUK]

Hello jbass@srcinc ,

as outlined in the FAQ we are missing a couple of things to try and help you:

• A backup of the configuration of the phone
• A Log of the phone taken after you import the file mentioned
• A MAC address of the phone to suggest a reseller who would be able to open a support ticket to you

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[SteffenBaierUK]

Hello jbass@srcinc ,

I can actually reproduce this and have raised an internal ticket. Internal tickets are not prioritized and opening a ticket via your reseller will have a higher priority.

Please quote EN-120441

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[jbass@srcinc]

This is still an issue in Polycom Trio 8500 Software 5.9.0 Rev AA 
Release Date: 4/16/2019

Any idea when this will be resolved? 

[SteffenBaierUK]

Hello jbass@srcinc ,

welcome back to the Poly Community.

Did you ever raise this as advised?

In order to raise a support ticket, you need to work with your Poly reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[jbass@srcinc]

I did raise it w/my reseller back in Feburary and they were told that it was a known issue. My hope was that it would have been resolved by now. 

[SteffenBaierUK]

Hello jbass@srcinc ,

As already explained without this coming into support via your reseller as a ticket I do not see much action on this.

Please get this raised and share the Poly ticket reference usually starting with 1-

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[SteffenBaierUK · Accepted solution]

Hello jbass@srcinc 

as I had raised this internally I checked against UC Software 5.9.3 in Skype for Business LYNC Base profile and using the below removed the Contacts:

<test	homeScreen.contacts.enable="0" />

If you still find this an issue please work this as already explained.

Best Regards

Steffen Baier