How can I restart an VSX 7000e to factory default settings?

SOLVED
lmc
Occasional Contributor

How can I restart an VSX 7000e to factory default settings?

Hi everyone,

 

Im hoping someone in the community can help or point me in the right directio

 

I have a VSX 7000e but when I turn it only shows me a blue screen and it says  Visual concert VSX Polycom but I can't do anything. I tried get in over the web but I couldn't.

 

I want to restart to factory default settings but I can't get to the menu

 

Someone know how can I restart it?

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Accepted Solutions
Uwe_Ansmann
Honored Contributor

Re: How can I restart an VSX 7000e to factory default settings?

Hi there...

you´re using the wrong vga.

Check the pdf here (page2) for more information.

 

To reset the system, you have three options:

  • If not in security mode, navigate to "Diagnostics" / "Reset System", input your serial number, select delete system settings, unselect delete directory entry settings
  • You can delete the systems configuration by performing a software update on the vsx (uncheck the corresponding box)
  • or you can perform the erfl process, which is described here. Keep in mind that this solution is the "dangerous" one.Perform that step on own risk.
Kind regards,
Uwe

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Uwe_Ansmann
Honored Contributor

Re: How can I restart an VSX 7000e to factory default settings?

Hi there...

you´re using the wrong vga.

Check the pdf here (page2) for more information.

 

To reset the system, you have three options:

  • If not in security mode, navigate to "Diagnostics" / "Reset System", input your serial number, select delete system settings, unselect delete directory entry settings
  • You can delete the systems configuration by performing a software update on the vsx (uncheck the corresponding box)
  • or you can perform the erfl process, which is described here. Keep in mind that this solution is the "dangerous" one.Perform that step on own risk.
Kind regards,
Uwe
Message 2 of 4
MattCLpav
Occasional Visitor

Re: How can I restart an VSX 7000e to factory default settings?

Can you submit an updated link.  That link does not work.  I have the same problem where I get a blue screen that says the same thing and pressing any buttons on the remote does nothing.  I have a new VGA cable connected to the VGA out and to my monitor.  Looking for any assistance.  Also if there is a name or photo of the correct VGA cable would be appreciated.

 

Thank you.

Message 3 of 4
Mike_v
Honored Contributor

Re: How can I restart an VSX 7000e to factory default settings?

Are you sure that your unit works in the VGA mode?

 

To force using VGA you can:

(i) use web interface, or

(ii) boot the unit with the star (*) button pressed.

WBR,
Mike
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“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Message 4 of 4