VSX7000A Update - Help Needed

[Booder34]

I was running the latest firmware update on one of my VSX700A units and it hung at the step 2 main image part.  I finally cancelled the update and now the unit is stuck at run softupdate.exe on the screen.  I try to run the update again and it tells me wrong password.  I've tried the password I used during the first update that hung and that doesn't work and also tried the serial number and that didn't work.  Any ideas on what I can do?

[PolyTay]

Hello Booder34,

I understand that you are having some issues with the unit booting after a failed software update. You mentioned at this point that the unit is not accepting your password and is not booting to the main menu.  I would recommend attempting the steps below and then running the software update.

To reset the system, follow these steps:

1. Hold down the 0 button on the remote control while booting the unit, to access the Boot UI screen.

2. Start the ERFL process by pressing the following button sequence on the remote control:

## 33 77 55 Select Select

then

### 333 777 555 Select Select Select.

Note:Keep alternating between the two sequences until ERFL starts.

3. Restart the system after the ERFL process is complete. Otherwise, you will have trouble running Softupdate.

4. Run Softupdate.

[Mauricio Diaz]

Hi PolyTay,

I explain this to my Polycom and now no longer on. But actually it turns the front light changes from green to orange . What I can do?

Sorry for the date

( I am sorry for my English )

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@PolyTay wrote:

Hello Booder34,

I understand that you are having some issues with the unit booting after a failed software update. You mentioned at this point that the unit is not accepting your password and is not booting to the main menu.  I would recommend attempting the steps below and then running the software update.

To reset the system, follow these steps:

1. Hold down the 0 button on the remote control while booting the unit, to access the Boot UI screen.

2. Start the ERFL process by pressing the following button sequence on the remote control:

## 33 77 55 Select Select

then

### 333 777 555 Select Select Select.

Note:Keep alternating between the two sequences until ERFL starts.

3. Restart the system after the ERFL process is complete. Otherwise, you will have trouble running Softupdate.

4. Run Softupdate.

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