Have trouble setting my second dual-monitor Polycom HDX4000 display up

Occasional Contributor

Have trouble setting my second dual-monitor Polycom HDX4000 display up

Dear community members,


I am writing to share an issue that I have been experiencing with the setup of my Polycom HDX4000 monitor as my second dual monitor [https://www.lenovo.com/ca/en/faqs/monitors-faqs/how-to-setup-dual-monitors]. Specifically, I have encountered some difficulties in getting the monitor to function properly and would appreciate any advice or suggestions that others may have.

I have followed the instructions provided by Polycom for setting up the monitor as a second dual monitor, including connecting the monitor to my computer via the appropriate cables and adjusting the display settings in my computer's control panel.

However, I have found that the monitor is not displaying properly, and I am having difficulty getting it to function as expected. Specifically, the display is fuzzy and difficult to read, and the monitor does not seem to be responding properly to adjustments to the display settings.

Based on my observations and research, I believe that the issue may be related to a compatibility issue between the Polycom monitor and my computer's graphics card. It is possible that the monitor requires specific drivers or settings in order to function properly, or that there is an issue with the cable or connection.

I would like to ask other users who have experience with this monitor or similar dual monitor setups to share their insights and suggestions for troubleshooting this issue. Specifically, it would be helpful to know if there are any specific drivers or settings that are required for the monitor to function properly, or if there are any known compatibility issues with certain graphics cards.


Thank you for your attention and support.




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Polycom Employee & Community Manager

Re: Have trouble setting my second dual-monitor Polycom HDX4000 display up

Hello @judywatson 


Welcome back to the Poly community.


You posted another question about the same PC manufacturer and our devices >here< but have not yet provided any details.


Now you are asking in another section about a device that is end of sale and end of support for years.


I believe you are spamming the community and will monitor your activity and potentially ban you.


Best regards


Steffen Baier 



If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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