Hi and thank you for reading. Just set up a Trio 8800 with a VisualPro (Pano connected). When trying to transmit content it seems only the O365 users in the company can see it, with the other SfB 2015 users unable. If in a conference with only a SfB 2015 user I get an error message of "Cannot share content. VbSS is not supported in this conference".
As far as I can tell, VbSS is supported by SfB 2015
The trio is on 5.8.0
VisualPro is on 6.2
The infrastucture is on Prem SfB 2015 and the clients that we were having trouble with were 22.214.171.124.
Help would be appreciated.
the ability to support VBSS by default is granted from SfB-client version 16.x, so you need to upgrade.
Maybe it´s also disabled on server-side, please have a look at you SfB-server with command "Get-CsMediaConfiguration". Status has to be "EnableVideoBasedSharing = True".
Video-based Screen Sharing requires Skype for Business Server 2015 CU3 or later, and a current version of the supporting clients listed in Mobile client feature comparison for Skype for Business and Meetings support.
There are situations where screen-sharing will transition to RDP, like these:
Be aware that once the session transitions to RDP it will not transition back to VbSS. Again, the transition from VbSS is meant to be seamless, and, with hope, will not be easy to detect in most situations.
Been looking allover for a solution, and this thread is the closest I've come.
Trio 8800 - 126.96.36.19921
VisualPro - 188.8.131.52-590033
On the trio:
On the VisPro:
yet i'm still getting a
"Cannot present VbSS content in this confrence"
I know that VbSS is disabled on out Skype server, thusly why attempting to force it to send RDP.
Anyone have any suggestions on how to do this?
Hello @techmerc ,
Welcome to the Poly Community.
Please get this into support so we can look at this.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support.
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
If official support is required please check how to phone or open a case here----------------
you can find in documentation :
"Prior to VbSS support, Polycom Trio systems supported only Remote Desktop Protocol (RDP) for receiving content."
"Note that RealPresence Group Series systems can receive RDP content, but cannot send RDP content."
i hope that help you .