• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-04-2013 06:30 AM

HP Recommended

IP331

Software: 3.3.1.0769 

 

I have this setup for SNTP:

tcpIpApp.sntp.address="130.88.203.12" tcpIpApp.sntp.address.overrideDHCP="1" tcpIpApp.sntp.gmtOffset="" tcpIpApp.sntp.resyncPeriod="86400"
tcpIpApp.sntp.gmtOffset.overrideDHCP="1"

 

However when the phone is not looking for external NTP server and it uses Time Server on the DHCP Offer. Any idea why it is doing it? 

 

wireshark

 

http://imgur.com/HqjVL

 

Thanks

Rakesh 

5 REPLIES 5

‎01-04-2013 06:58 AM

HP Recommended

Hi Rakesh,

 

a boot / app log would be needed to be checked in order if there are any configuration file issues.

 

Have you done this yet?

 

There are other posts that can be found via the community search that cover the sntp parameter and confirm it works.

 

Have you checked the UCS 3.3.5 Release notes if there was any NTP related issues fixed?

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-12-2015 11:19 AM

HP Recommended

Hi Guys,

 

I am also experiencing this issue.

 

Has been anymore developent on this?

 

Thanks,
Donagh

Was this reply helpful? Yes No

‎03-12-2015 11:24 AM

HP Recommended

Hello Donagh,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

I am not aware of any issue like this and if the original poster has not reported this to Polycom support via their Polycom reseller then we would not be able troubleshoot this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-16-2015 08:50 AM

HP Recommended

Hi Steffen,

 

Thanks for the reply.

The UC Software version is 5.2.0.8330.

The phone is a VVX 500.

 

Could it be a possibility that the set NTP server is not reachable by the phone therefore it falls back to the DHCP time server?

 

I will try and open a case with Polycom and report back accordingly.

 

Donagh

Was this reply helpful? Yes No

‎03-16-2015 10:28 AM

HP Recommended

Hello Donagh,

The community's VoIP FAQ contains this post here:

Jan 28, 2013 Question: Time and Date flashing or unable to set time correctly

Resolution: Please check => here <=

 

Have a look at the above for troubleshooting time issues.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.