VVX 600 with UCS 5.1.1 - Lync Contact Group issue

Occasional Advisor

VVX 600 with UCS 5.1.1 - Lync Contact Group issue

Hi there,


We're trialling the VVX 600 phones among other models for use in an upcoming Lync Enterprise voice rollout. 


There is one issue that we'd like someone to comment on:


Most of our users add email distribution lists (MS Exchange 2013) to their Lync contact lists. Distribution group members are not able to be listed on our test phone.




Open the Lync contact list on the phone

Press the 'Groups' softkey

Select a distribution list

No group members are displayed and a message is on screen saying that the group is empty.


Is there a setting that we can change to make this work, or is this a defect?



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Occasional Advisor

Re: VVX 600 with UCS 5.1.1 - Lync Contact Group issue


Message 2 of 3
Polycom Employee & Community Manager

Re: VVX 600 with UCS 5.1.1 - Lync Contact Group issue

Hello adbl,

welcome to the Polycom Community.

This may simply be working as designed. I am not at a liberty to share a future roadmap so you would require your Polycom reseller for more details on this.


Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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