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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

Is it possible to remove the hold softkey while on an active call because their is a physical button anyway. I don't want to remove the transfert softkey, only the hold one.

 

Thx !

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello DavidG,


above, as stated in the Admin Guide will remove any key that has also got a hardkey. Simply add the Transfer key back via an Softkey.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello DavidG,

welcome back to the Polycom Community.

I can always recommend the UC Admin Guide as a source for various Parameters.

 

Page 519 in the <softkey/> section mentions below parameter:

 

softkey.feature.basicCallManagement.redundant

 

  • Control the display of the Hold, Transfer, and Conference soft keys.

    If set to 0 and the phone has hard keys mapped for Hold, Transfer, and Conference functions (all must be mapped), none of the soft keys are displayed.

    If set to 1, all of these soft keys are displayed.

 

In case of the VVX410 only the Conference Softkey would remain as it does not have a hardware button counterpart.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi,

 

On a VVX 410 the hold and transfer do have a hardware button. I would like to keep the transfer softkey and only remove the hold softkey. Is this possible ?

 

Thx !

HP Recommended

Hello DavidG,


above, as stated in the Admin Guide will remove any key that has also got a hardkey. Simply add the Transfer key back via an Softkey.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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