Upgrade firmware on IP 5000

Occasional Visitor

Upgrade firmware on IP 5000


I have just one Soundstation IP 5000 and would like to upgrade it to the latest version of firmware.

I would like as a starting point to know the current version! I have looked at the web interface and can't find the version.... Can someone point me in the right direction?


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Polycom Employee & Community Manager

Re: Upgrade firmware on IP 5000

Hello tangerine,

welcome to the Polycom Community

Have a look at the FAQ post here:


Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check => here <=





Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download Software?
Resolution: Please check => here <=



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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