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I have been having some reports of phones rebooting so I setup syslog to see if I could capture the issue. I have setup one phone with debug settings and I keep seeing these messages spamming the log at about 40 times per second :

 

sspsHdiRtpLclHtDQSend: pktObj 0 is not active.
sspsHdiRtpLclHtDQSend: pktObj 1 is not active.

 

These may be normal but I havent been able to find any info on what ssps is and what the log message means, I would appreciate any answers on this.

 

Thanks,

 

Lazaro

1 REPLY 1
HP Recommended

Hello Lazaro,

 

we usually do not share our internal messaging with the public and we most certainly do not recommend to just run a phone in debug mode if not previously discussed with Polycom support.

 

I would suggest you gather some data on when this issue happens and then work with your Polycom reseller to get a ticket raised with Polycom support.

 

Most importantly check the boot & app logs for any errors and ensure that there are no configuration files issues.

Running the latest Software also excludes previously found issues.

 

Best Regards

 

Steffen Baier

------------------------------------------------
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