• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

It has come to our attention that Ring Types are not changing via a SIP PS for our Polycom phones running version 4.0.3.7314. In the process of testing I found that the ring type will not even change locally on the sets. By going to Menu/Settings/Basic/Ring Type/Line 1()/Ring Type I am getting no change on the telephone for the ring. Programming it locally should override the sip.cfg until the phone is rebooted and it is not.

 

Any one dealt with this issue?

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

SIP PS stands for SIP Provisioning Server.

 

What I found as the issue is that the technician had set Distinctive Ring on External Calls to active, therefore when we were changing the ring tone, and testing with an inbound call from an external source no change occured. Turning off this option repaired our trouble.


Todd

View solution in original post

2 REPLIES 2
HP Recommended

Hello Telco-T,

welcome back to the Polycom Community.

The fact that you are still using a sip.cfg is worrying as these are obsolete since the introduction of UCS 3.3.0.

 

You may still use the name for a file but it should not contain any pre-UCS 3.3.0 parameters.

 

In addition I am not sure what a SIP PS stands for. You may want to elaborate a bit more in detail on this.

 

A quick test with the same phone and software and changing manually via the Phone GUI changes the ringer as expected per line.

 

I would suggest you check your logs for errors and maybe consider to work with your Polycom reseller for support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

SIP PS stands for SIP Provisioning Server.

 

What I found as the issue is that the technician had set Distinctive Ring on External Calls to active, therefore when we were changing the ring tone, and testing with an inbound call from an external source no change occured. Turning off this option repaired our trouble.


Todd

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.