[FAQ] What does the message "Missing files, config reverted" mean ?

Polycom Employee & Community Manager

[FAQ] What does the message "Missing files, config reverted" mean ?

Missing files, config. reverted 



This message displays when errors in the configuration and a failure to download the configuration files force the phone to revert to its previous (known) condition with a complete set of configuration files.


This will also display if some or all files listed in the CONFIG_FILES="" Section within the  <MAC Address>.cfg or 000000000000.cfg file are not present on the provisioning server.


The location of the Warnings menu varies by model:


  • VVX 1500 ‒ Menu Key > Status > Diagnostics > Warnings
  • VVX phones ‒  Menu Key ->Settings > Status > Diagnostics > Warnings



If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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