[FAQ] What Software Version will Polycom ship phones with ?

Polycom Employee & Community Manager

[FAQ] What Software Version will Polycom ship phones with ?

What Software Version will Polycom ship phones with ?


Polycom periodically updates the shipping configurations of the SoundPoint IP, SoundStation IP, Polycom Trio, VVX business media or CCX phones.


The Polycom® Engineering Advisories and Technical Notifications page => here <= lists the Product Shipping Configuration Change Notice.


Why does Polycom not ship the devices with the latest Software?


Many of our Partners => here <= have interoperability tested our various phone models and require a certain software level in order to ensure compatibility in the field.


In order to maintain up-to-date interoperability, these shipping changes are carefully planned to ensure minimum disruption in the field.


As with all Polycom IP phone products, End customers should refer to their Polycom VoIP-certified channel partner for technical support and product assistance.


Do I need to update my Phone in order to use it?


In most cases there is no requirement to update or downgrade the phone in order for it to work. A new/different Software may be required in order to archive compatibility with a certain SIP switch. These details should be provided by the SIP Partner.


An individual phone usually only requires => these <= simple SIP registration details to work.


A detailed post on how to upgrade or downgrade can be found => here <=


Our Support team may ask for the Phone to be upgraded if issues are raised via a Polycom reseller.


Can I order / purchase and individual or multiple phones with a specific Software version?


Such requests need to be raised with your Polycom reseller.


Can I order a Phone in Skype for Business or Teams mode?


Specific stock-keeping units / SKU for the Microsoft Skype for Business or Microsoft Teams can be placed for the VVX range. Please work with your Polycom reseller.


-018 should be for LYNC deployments

-019 should be for Skype for Business or Microsoft Teams deployments


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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