Microsoft Teams SIP Gateway
- Our partner Microsoft released in December 2021 the ability to utilize >compatible< and >supported< Poly SIP phones with Microsoft Teams using the new SIP Gateway.
More details >here< and please be aware this is not the Microsoft 3PIP gateway using compatible Poly Phones using the Skype for Business Base Profile
Microsoft Teams
- UC Software 5.9.3 will introduced the Poly Trio C60 to use native Teams support for Audio Calls
Ensure the Web Interface is enabled as explained => here <= and then change the Base Profile to Teams.
NOTE: As explained >here< the Trio 8800 and 8500 are no longer supported as a Microsoft Teams device since 31/10/2021.
The Microsoft Teams App included in any current Poly UC Software build for Trio 8800 and 8500 is 1449/1.0.94.2020051601 - CCX 400, 500 and 600 introduced => here <= have full Microsoft Teams support
CCX400 may be running 1.0.0.0200 and Teams Version 1449/1.0.94.2019110802 and please check >here< in case you have issues updating
Nov 10, 2021 Question: What Features should be supported using Poly Phones in Skype for Business base profile via the 3PIP gateway using Microsoft Teams?
Resolution: Please check >here< for a list provided by our Partner Microsoft on basic features and the discussion around this
July 21. 2020 Question: Can a Poly Trio C60 or CCX Phone support Microsoft Teams or Zoom at the same time as Skype for Business or openSIP?
Resolution: Have a look at the Switching Call Applications Poly OpenSIP and Microsoft Teams >here<
July 19. 2019 Question: Can a Poly Trio 8800 or 8500 support Microsoft Teams or Zoom at the same time as Skype for Business or openSIP?
Resolution: If the Poly Trio is running the native Teams app you cannot use any other Line. Teams on the Trio are mutually exclusive and do not allow pairing with a Visual+/VisualPro for Video.
Skype for Business 2019
- Microsoft Skype for Business 2019 Poly will not support VVX Gen 1 (or legacy) VVX Devices. VVX 300, 310, 400, 410, 500, and 600 will not support the Microsoft Skype for Business 2019
Office365 and Skype for Business
- VVX500, 501, VVX600, 601, SoundStructure,VVX201, VVX 300, 301, 310, 311, 400, 401, 410. 411 are supported on UCS 5.4.0 A (5.4.0.10182) or newer
- Poly Trio 8800, 8500 and C60
- VVX 250, VVX 350, and VVX 450 Partnumber -018 or -019 only support Skype for Business on-premise
- VVX 250, VVX 350, and VVX 450 new Partnumber -021 does not support Skype for Business on-premise
| Model | Skype | Exchange | Skype O365 | Teams Direct |
| On-Prem | ||||
| VVX 101 | N | N | N | N |
| VVX 201 | Y | Y | Y | N |
| VVX 300 | Y | Y | Y | N |
| VVX 301 | Y | Y | Y | N |
| VVX 310 | Y | Y | Y | N |
| VVX 311 | Y | Y | Y | N |
| VVX 400 | Y | Y | Y | N |
| VVX 401 | Y | Y | Y | N |
| VVX 410 | Y | Y | Y | N |
| VVX 411 | Y | Y | Y | N |
| VVX 500 | Y | Y | Y | N |
| VVX 501 | Y | Y | Y | N |
| VVX 600 | Y | Y | Y | N |
| VVX 601 | Y | Y | Y | N |
| Trio 8800 | Y | Y | Y | Y |
| Trio 8500 | Y | Y | Y | Y |
| Trio C60 | Y | Y | Y | Y |
| VVX 1500 | N | N | N | N |
| VVX 150 | N | N | N | N |
| VVX 250 | Y | Y | N | N |
| VVX 350 | Y | Y | N | N |
| VVX 450 | Y | Y | N | N |
| CCX400 | N | N | N | Y |
| CCX 500 | Y | Y | Y | Y |
| CCX600 | Y | Y | Y | Y |
LYNC 2013
- VVX500, VVX600, SoundStructure, VVX 300, 310, 400, 410 and VVX1500 are supported on UCS 5.0.0 or newer
- VVX500, VVX600, SoundStructure, VVX 300, 310, 400, 410 are supported on UCS 4.1.5 or newer
- SoundPoint IP 321, 331, 335, 450, 550, 560, 650, VVX 500, SoundStation Duo, SoundStation IP 5000 using UCS 4.1.0 if compatible or later
Note: Please ensure to check the Release notes of any future software for compatibility!
LYNC 2010
- VVX500, VVX600, SoundStructure, VVX 300, 310, 400, 410 and VVX1500 are supported on UCS 5.0.0 or newer
- VVX500, VVX600, SoundStructure, VVX 300, 310, 400, 410 are supported on UCS 4.1.5 or newer
- SoundPoint IP 321, 331, 335, 450, 550, 560, 650, VVX 500, SoundStation Duo, SoundStation IP 5000 using UCS 4.1.0 if compatible or later
Note: Please ensure to check the Release notes of any future software for compatibility!
UCS 6.2.0 for VVX:
- Support for Microsoft Skype for Business 2019 application.
- Support for the following hybrid (split-domain) topologies in your Microsoft
deployment.
● Active Directory on-premises
● Skype for Business Online
● Exchange on-premises - BToE 4.3.0 compatibility to incorporate improvements that ensure VVX phones authenticate
the BToE application. - Configuration file enhancements
- Security updates
UCS 6.0.0 for VVX:
- BToE security enhancements
- “Guest” Softkey Customization
- Skype for Business on Premise only
UCS 5.9.0 for VVX:
- Enhanced Boss-Admin for VVX Phones
- Web Sign In for Skype for Business On-Premise Deployment
UCS 5.8.1 for VVX:
- EagleEye Mini USB for Video Support VVX501 and VVX601 for Skype for Business peer-to-peer video calls and video conference calls.
- Simulcast Video
- Centralized Conference Control Protocol (CCCP) Conference View Support
- Forward Error Correction
- Quality of Service (QoS) for Skype for Business Video Calls
UCS 5.8.0 for VVX:
- PSTN Gateway Failover
- Hybrid Registration
- Reverse Name Look up
- Full contact information
UCS 5.7.0 for VVX:
- Direct Inward Dialing Number on VVX platforms
VVX 300, 400, 500, and 600 Models only - Web Proxy Auto Discovery (WPAD)
- Skype for Business SILK Audio Codec
- Hot Desking
- Common Area Phone User
- Enhancements to Manual Pairing of Phone using BToE
UCS 5.6.0 for VVX:
- Dial Plan Normalization
- Multiple Emergency Number Dial Plan
- Skype for Business User Interface Enhancements
- Skype for Business Conference on VVX Business Media Phones
- Device Lock Enhancements
- Profile Photo on Device Lock Screen
- Secure Single Sign-On with Third-Party Supporting Solutions
- Safe Transfer for Boss-Admin Enhancements
- Busy Options for Incoming Calls
- Support for Siren 7 Audio Codec
UCS 5.5.1 for VVX:
-
The new Major release Software incorporates Skype for Business color scheme and iconography for the VVX 5xx/6xx range.
This provides a consistent look to UI elements on Skype for Business PC client and other Skype for Business optimized endpoints
-
Modern Authentication (ADFS) as shown in detail => here <=
-
Skype Phone Lock
-
Distribution List Expansion (DLX)
- Microsoft Office365 and Skype for Business Online
- Office365 and Skype for Business Provisioning and Manageability
UCS 5.3.X:
- VVX1500 no longer supported for LYNC base profile
- Music on Hold / MoH supported
- BToE now supports Audio
UCS 5.2.X:
Note: Using Poly phones with Lync Server:
- You can register only one line when Lync is set as the base profile on the phone.
- Better Together over Ethernet is disabled by default on VVX business media phones with UC software 5.1.0 or later.
- VQMon is currently unavailable for Lync deployments.
- The phone’s web interface is disabled by default when the base profile is set to Lync with added support for HTTP and HTTPS.
- Video calls are currently unavailable between Poly phones and the Lync 2013 client
- VVX1500 is only supported on Lync/Skype for Business as an audio device
UCS 5.1.1
New Features:
- Added support to connect to the phone’s web user interface by choosing either HTTP or HTTPS protocol. And the phone’s web interface is disabled by default when the base profile is set to Lync. See => here <= for more details
- Added support for the single line registration and disabled all the other lines when the phone is set to Lync as a base profile.
- Added support to forward the delegated call to the Boss voice mail.
- Added support for the full support of Lync contact card.
UCS 5.0.0
Note: The support for Lync video calls with UC Software 5.0.0 is limited to the following scenarios when using Lync 2010:
- In LYNC 2010 environment Point-to-Point video calls between VVX 500/600 IP phone and another VVX 500/600 phone is supported. The VVX1500 which includes in integrated video camera is also capable of the same video scenarios
- Point-to-Point video calls between VVX 500/600 and LYNC Client 2010 are supported using LYNC 2010.
- Video Call transfers and Call forward from LYNC Client party to another user with VVX 500/600 or vice-versa using LYNC 2010 are supported.
- Video sessions between a registered remote user and a video capable in-premise enterprise user (VVX 500/600 or LYNC Client) using LYNC 2010 are supported.
- Video call sessions between federated users with endpoints as VVX 500/600 or LYNC Client using LYNC 2010 are supported.
- Video calls in Lync 2013 environment are not supported due to lack of support to H.264 or RTV in UCS 5.0.0. These includes calls between VVX phones.
- Video calls in Skype for Business or Skype Online environment are not supported due to lack of support to H.264 or RTV in UCS 5.0.0. These includes calls between VVX phones.
UCS 5.0.0 new Features:
- Added support for the Lync Call Park feature.
- Added support for the Lync Better Together over Ethernet (BToE) feature
- Added support for the Lync Address Book Service (ABS).
- Added support for software upgrades from a Lync server
- Added a Lync status menu on the phone's web interface
Please check the Feature Profile 84538 "Using Poly® VVX® Business Media Phones with Microsoft® Lync™ Server 2013" => here <=
UCS 4.1.x
UCS 4.1.0 added full interoperable with Microsoft® LyncTM Server 2010 and 2013
This includes certificate provisioning and PIN & Extension sign in
Please check the UCS 4.1.0 Admin Guide matching your device and/or the Feature Profile 72430 "Using Poly Phones with Microsoft Lync Server 2010" => here <=
Note: Please ensure to check the Release notes of any future software for compatibility!
UCS 4.0.x
UCS 4.0.0 added basic a limited set of Microsoft® Lync™ server features (applies to SoundPoint IP 321, 331, 335, 450, 550, 560, 650, VVX 500, VVX1500, SoundStation IP 5000, SoundStation Duo, and SpectraLink 84xx)
We do not recommend to use UC Software 4.0.x for any LYNC setups
License requirements
Please be aware of the following:
The use of Poly UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Poly. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.
Poly reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.
| 5150-49252-001 | SW,LIC,LYNC ENTERPRISE IND PHONE |
| 5150-49253-001 | SW,LIC,LYNC ENTERPRISE SITE (5 UNITS) |
| 5150-49254-001 | SW,LIC,LYNC ENTERPRISE SITE (10 UNITS) |
| 5150-49255-001 | SW,LIC,LYNC ENTERPRISE SITE (100 UNITS) |
| 5150-49256-001 | SW,LIC,LYNC ENTERPRISE SITE (1000 UNITS) |
| 5150-49257-001 | SW,LIC,LYNC ENTERPRISE SITE (10000 UNITS) |
A LYNC Provisioning Guide can be found => here <=
Embedded into this guide are the example files. In addition they are attached to this post.
Any phone not automatically having the Skype for Business Option from Fatcory default requires a Polycom per phone Software license.
Jan 26, 2016 Question:Do I require a License to use Polycom VVX Business Media Phones with a Lync Server / Skype for Business server ?
License requirements for Polycom VVX Business Media Phones not using a Lync / Skype for Business SKU:
Please be aware of the following License requirement:
The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync / Skype for Business environment. You may not install, access, or use the Software in a Lync / Skype for Business environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync / Skype for Business server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.
Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.
- Since UCS 4.1.0 the compatible VVX range of Phones can use the Microsoft LYNC Pin & Extension sign in functionality for an easier Login process.
- Since UCS 4.1.1 the SoundPoint IP 450, 550, 560, 650, SoundStation IP 5000 and SoundStation Duo can use the Microsoft LYNC Pin & Extension sign in functionality for an easier Login process.
The pre-requisite for the above is to configuring DHCP Options to Enable Sign-in for IP Phones.
DHCP Option 43 for the vendor class and Option 120 for the fully qualified domain name (FQDN) for the certification authority (CA) pool Registrar need to be setup.
In addition the Option 42 for a time server are required in order to verify the certificate.
For more information on setting up DHCP, see Setting Up DHCP for Devices on the Microsoft TechNet site.
NOTE: The above is a standard for LYNC/Skype for Business and you need to work with your Microsoft support team in order to set this up in your network!
You can still utilize a username login functionality on all phones supporting LYNC.
UCS 5.0.0 added additional BToE functionality.
In order for a phone to be able to use any of the above the base profile needs to be changed to LYNC from the phone idle screen using the multi-key combo (MKC) shortcut.
To set the Base Profile to Skype for Business using the Web Interface:
After the phone rebooted the Web Interface needs to be enabled again as shown => here <=
To set the Base Profile to Lync using the multi-key combo shortcut:
- Press the phone’s Home/Menu key.
- From the idle screen, press and hold the following key combination on the phone keypad for about 3 seconds. These multi-key combo (MKC) keys vary by phone.
- Polycom SoundPoint IP 550, 560, and 650 desktop phones: 5, 7, 8, *
- VVX 30x, 31x, 40x, and 41x business media phones: 1, 4, 9
- VVX 50x and 60x business media phones: 1, 4, 9
- VVX 1500 business media phones: 1, 4, 9
- SoundPoint IP 321, 331, 335, 450 desktop phones; SoundStation 5000, SoundStation Duo conference phones: 1, 2, 4, 5
- Pressing and holding the MKC keys causes the Base Profile Password menu to display.
- In the Base Profile Password screen, enter the password (default 456) and press Enter.
- In the Base Profile menu, select Lync.
The phone will reboot after this.
Once the phone returns from the reboot the following screen is presented:
The above simply allows to add the LYNC Extension and PIN that has been pre-programmed on your LYNC server.
If the Extension & PIN method is not the desired method then pressing the Home/Menu key will return to the Idle screen:
Pressing the Sign In Key (May need to press the More key before) will present you with these Options:
Selecting the User Credentials instead:
The credentials are expected as follows:
username@domain.net
domain
username
Signing into LYNC / Skype for Business via the Web Interface
(if enabled as explained => here <= )
or later versions:
Hybrid Registration:
Use Line 1 for Skype for Business and line 2 or 3 for anything else.
Jan 25, 2016 Question:How many Lines can I register using Polycom phones with Lync Server / Skype for Business server?
Resolution: UC Software 5.8.0 for VVX phones and UC Software 5.5.2 for Polycom Trio added the Hybrid registration feature. Details are in the Admin Guide or => here <= up to 3 different lines. The first one must be Skype for Business / Office 365
Adding LYNC Favorites to the Phone or Add On Module:
Note: Please check => here <= what current Software Version supports the Add on Module for the VVX Range!
Any Contact from a Skype for Business client can be added to Skype for Business Favorites.
Simply searching for a Name on the Skype for Business Client and then right-clicking on this offers the option to “Add to Favorites”
Once this was added it will appear automatically on the VVX Phone.
The sequence of order is determined by the Skype for Business Client.
On a CCX phone this looks like:
In addition, a Parameter can be utilized that pushes all configured keys to the Expansion Module (UC Software 5.4.x
<line regOnPhone="1"/>
- If 1, contacts users assign to a line key are pushed to the attached expansion module.
- If 0, contacts return to the position the user assigned on the phone line keys
From UC Software 5.5.x onwards:
<line up.regOnPhone="1"/>