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[FAQ] What PVOS or UC Software Version or Updater / BootROM Version is supported by my Phone?

SteffenBaierUK
Polycom Employee & Community Manager

[FAQ] What PVOS or UC Software Version or Updater / BootROM Version is supported by my Phone?

Polycom releases on a regular Basis Feature Releases or Maintenance Releases of their PVOS, UC or Obi Edition Software Versions.

 

EDIT: Aug 2022 Software 8.0.0 introduced the new PVOS software for Poly Edge E, CCX and Poly Trio C60 phones

 

EDIT: In January 2018 Poly acquired ObiHai and Poly VVX 150, 250, 350, and 450 phones that can be ordered with either Poly UC Software or ObiHai software. The D230, Edge B or Poly Rove can only run ObiHai software.

 

VVX150 6.3.x > ObiEdition
VVX250 6.3.x > ObiEdition
VVX350 6.3.x > ObiEdition
VVX450 6.3.x > ObiEdition
D230 7.0.x > ObiEdition
Edge B 1.0.x ObiEdition
Rove 8.0.x > ObiEdition

 

Other older ObiHai phones are available.

 

NOTE: With the end of sale of some models of VVX business media phones, the following phone models will no longer receive new features after 5.9.x

 

  • VVX 300/310
  • VVX 400/410
  • VVX 500
  • VVX 600
  • VVX 1500

 

For any current model, if required, the Updater is already part of the software and does not need additional downloading.

 

The compatibility overview can be checked => here <= against the official SIP/UC Software Matrix

 

The below table illustrates what currently available software version should be installed on a Polycom phone in order to be on a supported platform.

 

We usually support the latest and the -1 (prior) release

 

Phone Software Version Latest Version Call Server
Poly Trio C60 > 5.9.3   openSIP / Skype for Business/ Teams
CCX 400 > 1.0.0.0200   Teams
CCX 400 > 6.2.11   openSIP / Skype for Business/ Teams
CCX 500 > 5.9.12.   Skype for Business / Teams
CCX 500 > 6.2.11.   openSIP
CCX 505 > 7.3.1   openSIP / Skype for Business/ Teams
CCX 600 > 5.9.12.   Skype for Business / Teams
CCX 600 > 6.2.11   openSIP
CCX 700 > 6.2.11   openSIP
Edge E > 8.0.0   openSIP
Poly Trio 8800 > 5.4.0 7.2.x openSIP / Skype for Business/ 
Poly Trio 8500 > 5.5.2 7.2.x openSIP / Skype for Business
Poly Trio 8300 > 5.9.2   openSIP
Poly Edge E100 > 8.0.0   openSIP
Poly Edge E220 > 8.0.0   openSIP
Poly Edge E300 > 8.0.0   openSIP
Poly Edge E320 > 8.0.0   openSIP
Poly Edge E350 > 8.0.0   openSIP
Poly Edge E400 > 8.0.0   openSIP
Poly Edge E450 > 8.0.0   openSIP
Poly Edge E500 > 8.0.0   openSIP
Poly Edge E550 > 8.0.0   openSIP
VVX101 > 5.4.0   openSIP
VVX150 > 5.8.0   openSIP
VXV201 > 5.4.0   openSIP / Skype for Business
VVX250 > 5.8.0   openSIP / Skype for Business on Premise
VVX 300/310 > 4.1.2 5.9.x openSIP / Skype for Business
VVX 301/311 > 5.4.1   openSIP / Skype for Business
VVX350 > 5.8.0   openSIP / Skype for Business on Premise
VVX 400/410 > 4.1.2 5.9.x openSIP / Skype for Business
VVX 401/411 > 5.4.1   openSIP / Skype for Business
VVX450 > 5.8.0   openSIP / Skype for Business on Premise
VVX500 > 4.0.1 5.9.x openSIP / Skype for Business
VVX501 > 5.4.1   openSIP / Skype for Business
VVX600 > 4.1.8 5.9.x openSIP / Skype for Business
VVX601 > 5.4.1   openSIP / Skype for Business
VVX1500 < 5.2.x 5.9.5 Skype for Business
VVX1500 < 5.3.x 5.9.5 openSIP
SoundStructure > 4.0.x   openSIP / Skype for Business
VVX D60 > 5.4.3   openSIP
VVX Expansion Module > 4.1.6 or 5.1.x   openSIP /Skype for Business(Color only)
SoundPoint IP300 < 2.1.3   openSIP
SoundPoint IP301 < 3.1.8   openSIP
SoundPoint IP320 < 3.3.5   openSIP
SoundPoint IP321 < 4.0.x   openSIP
SoundPoint IP330 < 3.3.5   openSIP
SoundPoint IP331 < 4.0.x   openSIP
SoundPoint IP335 < 4.0.x   openSIP
SoundPoint IP430 < 3.2.7   openSIP
SoundPoint IP450 < 4.0.x   openSIP
SoundPoint IP500 < 2.1.3   openSIP
SoundPoint IP501 < 3.1.8   openSIP
SoundPoint IP550 < 4.0.x   openSIP
SoundPoint IP560 < 4.0.x   openSIP
SoundPoint IP600 < 3.1.8   openSIP
SoundPoint IP601 < 3.1.8   openSIP
SoundPoint IP650 < 4.0.x   openSIP
SoundPoint IP670 < 4.0.x   openSIP
SoundStation IP4000 < 3.1.8   openSIP
SoundStation IP5000 < 4.0.x   openSIP
SoundStation IP6000 < 4.0.x   openSIP
SoundStation IP7000 < 4.0.x   openSIP
SoundStation Duo < 4.0.x   openSIP

 

NOTE: For the VVX and Trio Phones LYNC compatibility also includes Skype for Business and/or Skype for Business Online/Microsoft 3PIP Teams Gateway

NOTE: CCX and compatible Trio Phones include support (if applicable) for Skype for Business and/or Skype for Business Online/Microsoft Teams

 

Currently the latest Software Version UC Software available for End Users can be found => here <= 

 

  • SoundStation IP UC Software 4.0.x or later: 

 

=>To upgrade to this version you will need to download the additional Upgrader / Updater<=

 

  • SoundPoint IP UC Software 3.3.x or earlier: 

 

=>To downgrade from this Version to a previous Version ( < UCS 3.3.x ) you will need to download the additional Downgrader and need to Downgrade to UCS 3.3.2<=

 

 

Phones like the Polycom SoundStation Duo , VVX500,VVX600,VVX300/310 and VVX400/410 can download their latest UC Software via the built-in upgrade functionality within the Web Browser as shown as an example in this post => here <=.

 

End of Sales Phones like the SPIP 300 and SPIP 500 can find their Software => here <=

 

Legacy Phones like the SPIP 301SPIP 501SPIP 600SPIP 601 and SSIP 4000 can find their Software => here <=

 

NOTE: Details regarding the BootROM can always be found in the Software Release Notes for the BootROM's and/or SIP / UC Software.

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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