[FAQ] Using the Software Upgrade Tool in the Web Configuration Utility

[SteffenBaierUK]

Since UCS 4.0.0 Polycom has included the possibility for End Users to check for newer Software Versions via the Phone's Web Interface.

Whilst Polycom host's certain Software Version customers who's phones are unable to access the internet have the possibility to host their very own upgrade server.

This can be HTTP or FTP and requires you to specify the Custom server address as an URL.

Example:

<test upgrade.custom.server.url="http://10.252.122.122/voice/software/all.xml" />

or for FTP

<test upgrade.custom.server.url="ftp://1:1@10.252.149.106/all.xml" />

Above FTP Link uses the Username 1 and the Password 1

The all.xml file would then point the phone at the relevant location and offer the various versions.

Content of above example:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<PHONE_IMAGES>
   <REVISION >
      <PHONE_IMAGE>
         <VERSION>5.0.2.2756</VERSION>
         <PATH>FTP://502r:1@10.252.149.106</PATH>
      </PHONE_IMAGE>
	  <PHONE_IMAGE>
         <VERSION>5.1.3.1675</VERSION>
         <PATH>FTP://513r:1@10.252.149.106</PATH>
      </PHONE_IMAGE>
      <PHONE_IMAGE>
         <VERSION>5.2.0.8330</VERSION>
         <PATH>FTP://520r:1@10.252.149.106</PATH>
      </PHONE_IMAGE>
	  <PHONE_IMAGE>
         <VERSION>5.3.0.11533</VERSION>
         <PATH>FTP://530r:1@10.252.149.106</PATH>
      </PHONE_IMAGE>
	  </REVISION >
</PHONE_IMAGES>

For more details please see the attached PDF file or work with your Polycom reseller.