[FAQ] Returning to the default Line Idle Display view during an inbound call on a VVX Phone

Polycom Employee & Community Manager

[FAQ] Returning to the default Line Idle Display view during an inbound call on a VVX Phone

VVX Business Media Phones show during the first 10 seconds of an active inbound call a OSD pop up-window offering various options including to answer, reject, forward or to ignore the call.


Sometimes it may be desirable to return to the standard idle display view showing any additional Lines, Contacts, Busy Lamp field or Skype for Business Favorites


UC Software 5.4.4 or later:


A new parameter up.OffHookLineView.enabled was added. Enabling this will not show the standard Call Records when lifting the handset. The same is applicable during a transfer



UC Software 5.3.0 and later:


A new Parameter ( up.osdIncomingCall.Enabled ) was added to UC Software 5.3.0 and later Versions preventing the pop up of the Caller Information on a VVX phone to cover the screen.




<web up.osdIncomingCall.Enabled="0" />

UC Software 5.2.x or older:



VVX300/310 or VVX400/410


During an inbound call press More




Select Ignore




The phone displays the Idle view with the overlaid inbound call




VVX500 or VVX600


During an and select Ignore




The phone displays the inbound call




Swipe to the left and the Phone will display the Idle view with an alerting Icon showing the ringing Line




If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections