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[FAQ] Internal Server Error when importing a configuration file via the Web Interface?

SteffenBaierUK
Polycom Employee & Community Manager

[FAQ] Internal Server Error when importing a configuration file via the Web Interface?

The phone may display "Internal Server Error. Please try again" Error message when importing a configuration file via the Web Interface.
 
Internal_Server_Error.PNG
 
Or "Phone rejected the configuration. Some of the configurations have scripting elements." Error message:
 
SteffenBaierUK_1-1636712497661.png

 

Verify the XML content of the imported file via a tool like XML Notepad or similar
 
A incorrectly formatted XML file was attempted to be loaded
 
Example:

 

.test feature.enhancedFeatureKeys.enabled="1" softkey.1.action="$FTransfer$$FDirectories$$FDialpad2$" 
softkey.1.enable="1" softkey.1.label="Lync Dir." softkey.1.use.active="1" />

 

The above example has not a starting " " chevron and uses a " " dot instead
 
A working example should look like this:
 
<test feature.enhancedFeatureKeys.enabled="1" softkey.1.action="$FTransfer$$FDirectories$$FDialpad2$" 
softkey.1.enable="1" softkey.1.label="Lync Dir." softkey.1.use.active="1" />
 

Ensure the right  quotes are being used aka:

is not UTF-8

 

This is:

SteffenBaierUK_0-1636712435721.png

 

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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