[FAQ] Internal Server Error when importing a confi...

SteffenBaierUK · ‎11-12-2014

The phone may display "Internal Server Error. Please try again" Error message when importing a configuration file via the Web Interface.

Or "Phone rejected the configuration. Some of the configurations have scripting elements." Error message:

Verify the XML content of the imported file via a tool like XML Notepad or similar

A incorrectly formatted XML file was attempted to be loaded

Example:

.test feature.enhancedFeatureKeys.enabled="1" softkey.1.action="$FTransfer$$FDirectories$$FDialpad2$" 
softkey.1.enable="1" softkey.1.label="Lync Dir." softkey.1.use.active="1" />

The above example has not a starting " < " chevron and uses a " . " dot instead

A working example should look like this:

<test feature.enhancedFeatureKeys.enabled="1" softkey.1.action="$FTransfer$$FDirectories$$FDialpad2$" 
softkey.1.enable="1" softkey.1.label="Lync Dir." softkey.1.use.active="1" />

Ensure the right quotes are being used aka:

”

is not UTF-8

This is:

″

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

[FAQ] Internal Server Error when importing a configuration file via the Web Interface?

[FAQ] Internal Server Error when importing a configuration file via the Web Interface?