If a Polycom Phone is booting and displaying the error message: "Error loading 000XXXXXXXXX.cfg" simply means that it cannot find it's individual configuration file on the Provisioning Server.
Note: 000XXXXXXXXX is just a placeholder for a MAC Address usually starting like 0004F or the new range 64167F !
A Phone will always attempt to load it's own 000XXXXXXXXX.cfg first before it attempts to download the 000000000000.cfg.
A 000XXXXXXXXX.cfg can simply be a copy of the 000000000000.cfg stored with the matching MAC address of the Phone to load individual configuration files.
Note: Please check your Admin Guide matching the software version your phone is running!
If above message is displayed please ensure that you provide a Provisioning Server so the phone can dowload it's software and standard configuration.
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
