[FAQ] I get the error Message “application not present” on my phones screen

Polycom Employee & Community Manager

[FAQ] I get the error Message “application not present” on my phones screen

If a Phones file system has been formatted or an upgrade process has been interrupted the Phone's screen may display "application not present"


Above simply means that the phone requires to load a compatible UCS / SIP Software from a local provisioning server in order to return to a working state.


TIP: Do not use a TFTP Server with larger files aka combined VVX, CCX phone or Poly Trio!


NOTE: The message will appear if you attempt to flash a UCS 4.x.x Software on a Phone running an older BootROM or attempting to flash a UCS 3.2.x or SIP Software on a Phone running Updater 5.x.x!


Simply restart the phone and then press:


  • Cancel

  • Select Setup


  • or simply Setup (depending on the software Version) and enter the Menu.


NOTE: The standard Password is 456 and more details can be found => here <=



  • Select Provisioning Server
  • Modify the Server Type, Server Address, Server User and Server Password to suit your environment where you set up a Provisioning Server.
  • CancelBootup_07.png


Please follow the FAQ guide on how to set up a Provisioning Server as explained => here <= and follow the FTP Guide => here <=

If no local server is available please check http://voipt2.polycom.com/


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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