[FAQ] How can I transfer a call to a Buddy/shared line/BLF/Contact on a VVX300/VVX400/VVX500/VVX600

SteffenBaierUK
Polycom Employee & Community Manager

[FAQ] How can I transfer a call to a Buddy/shared line/BLF/Contact on a VVX300/VVX400/VVX500/VVX600

UC Software 5.4.4 or later:

 

A new parameter up.OffHookLineView.enabled was added. Enabling this will not show the standard Call Records when lifting the handset. The same is applicable during a transfer

 

up.OffHookLineView.enabled.png

 

On a VVX500 or VVX600 no specific Software is needed

 

Answering the call and placing it on hold:

 

ActiveCall_VVX500_01.PNG

 

Swiping the screen as illustrated in the above Picture will bring back the Home Screen displaying any Lines, contacts, Buddies or added BLF’s

 

ActiveCall_VVX500_02.PNG

 

Trying instead to Transfer the Call or starting a Conference will show this screen:

 

TransferCall_VVX500_01.PNG

 

Selecting the highlighted area will bring up the home screen:

 

TransferCall_VVX500_02.PNG

 

 

 

VVX400 / VVX410

 

Pre-requisite UCS 4.1.6

 

Answering the call and either transfer or conference:

 

ActiveCall_VVX400_04.PNG

 

Or placing the call on hold:

 

ActiveCall_VVX400_01.PNG

 

Press the More Button:

 

ActiveCall_VVX400_02.PNG

 

Press the Line Button:

 

ActiveCall_VVX400_03.PNG

 

Above now shows the Home Screen displaying any Lines, contacts, Buddies or added BLF’s

 

VVX300 / VVX310

 

Pre-requisite UCS 4.1.6

 

Answering the call and either transfer or conference:

 

ActiveCall_VVX300_04.PNG

 

Or placing the call on hold:

 

ActiveCall_VVX300_01.PNG

 

Press the More Button:

 

ActiveCall_VVX300_02.PNG

 

Press the Line Button:

 

ActiveCall_VVX300_03.PNG

 

Above now shows the Home Screen displaying any Lines, contacts, Buddies or added BLF’s

 

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections