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[FAQ] How can I prevent the phone from automatically accessing a line when the Handset is lifted?

SteffenBaierUK
Polycom Employee & Community Manager

[FAQ] How can I prevent the phone from automatically accessing a line when the Handset is lifted?

The Phone will automatically always attempt to seize a line if the Handset is lifted. This may sometimes not desirable.

 

Using the below Parameter prevents the phone from doing so:

 

<polycom up.offHookAction.none="1" />

 

  • Using UCS 4.0.0 or newer the unzipped attached file can simply be imported via the web interface

  • Using a Software UCS 3.3.x or older (SIP 3.2) the change needs to be made to a configuration file or changed in the phone1.cfg

 

NOTE: Please be aware that the autoOffHook Parameter will be affected by this (Speaker and Headset will still work!

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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