[FAQ] How can I lock my phone?

SteffenBaierUK
Polycom Employee & Community Manager

[FAQ] How can I lock my phone?

The UCS 3.3.0 Software Version introduced the functionality to lock the Phone.

 

NOTE: All configuration changes need to be loaded from a provisioning server or imported via the Web Interface if supported (UCS > 4.x.x)

 

This is not the Skype for Business Lock functionality described => here <= 

 

OPTION 1 (via the Web Interface UCS 4.0.0 or later only

 

PhoneLock_WebInterface.PNG

 

OPTION 2:

 

A simple example configuration looks like this:

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Phone Lock Example -->
<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">
<feature feature.enhancedFeatureKeys.enabled="1"/>
  <lock>
    <lock phoneLock.enabled="1"/>
    </lock>
</polycomConfig>

 

 

The basic feature needs to be enabled via the enhancedFeatureKeys and then activated via the phoneLock.enabled.

 

Lock your phone to do the following:

 

  • Prevent unauthorized outgoing calls.

  • Allow only authorized people to answer calls.

  • Prevent people from viewing or modifying phone displays or information (for example, menus, directory lists, call records, and speed dial keys).

 

Phone locked:

 

PhoneLock_IP7000.PNG

 

When your phone is locked:

 

  • You can only make an outgoing call to a number from a list of authorized numbers.

  • You have to enter a password to answer incoming calls. (Changed new feature no longer requires this was added in UC Software 5.4.4)

  • All keys and soft keys are disabled, except those keys that allow you to unlock the phone, make an authorized call, redial a number, or view the browser (if enabled).

 

The Phone can be unlocked using the standard user password of 123 or the administrator password of 456.

 

You change the User Password via the Phone (please see the attached phone_lock_feature document) or you can use:

 

<device device.set="1">
    <device.auth device.auth.localUserPassword="12345678">
      <device.auth.localUserPassword device.auth.localUserPassword.set="1"></device.auth.localUserPassword>
 </device.auth>

 

 

Additional Values:

 

Attribute

Permitted Values

Default

Interpretation

phoneLock.authorized.x.description

string

 

The label to be associated with the number displayed to the user from the phone’s user interface.

phoneLock.authorized.x.value

string

 

The number or address for an authorized contact. Up to five (x=1 to 5) authorized contacts that a user can call while their phone is locked.

phoneLock.browserEnabled

0 or 1

0

If 0, the microbrowser or browser is not displayed while the phone is locked. If 1, the microbrowser or browser is displayed while the phone is locked.

phoneLock.dndWhenLocked

0 or 1

0

If 0, the phone can receive calls while it is locked. If 1, the phone enters Do-Not-Disturb mode while it is locked.

phoneLock.idleTimeout

0 to 65535

0

The amount of time (in seconds) the phone can be idle before it automatically locks. If 0, automatic locking is disabled.

phoneLock.lockState

0 or 1

0

If 0, the phone will be unlocked after the first reboot. If 1, the phone will be locked after the first reboot.

phoneLock.powerUpUnlocked

0 or 1

0

If 0, the phone is locked it powers up. If 1, the phone is unlocked when it powers up.

phoneLock.Allow.AnswerOnLock

0 or 1

0

If 1, the phone answers any incoming call without asking to UNLOCK. If 0, the phone asks to UNLOCK before

answering. Added in UC Software 5.4.4

 

 

NOTE: Please check the UCS Admin Guide matching your Software Version and consult your Polycom reseller for additional support.

 

Adding a Phone Lock Softkey to the Idle screen:

 

<web phoneLock.enabled = "1" softkey.1.enable="1" softkey.1.label="Lock" softkey.1.action="$FLockPhone$" 
softkey.1.use.idle="1" feature.enhancedFeatureKeys.enabled="1" />

 

The above creates a Lock Softkey 

 

PhoneLockSoftkey.JPG

For more details on Soft Keys please check => here <=

 

Trio Lock:

 

lock_01.pnglock_02.png

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Ray Baum's Act E911 Service

Ray Baum’s Act

Ray Baum’s Act requires carriers to automatically detect non-fixed phone location changes and prompt target customers to confirm and update 911 service addresses. To meet these requirements, SIP Providers request Desktop IP phone vendors to support the “bootup reminder message” feature. Detailed feature design requirements are as follows:

 

1. The feature must be configurable in the following aspects:

 

a.Enable/disable the feature

b.Content of the reminder message (mandatory if the feature is enabled)

c.Message acknowledge button(s)

2. When the IP phone is rebooted through power cycle, the phone downloads configuration files from a >provisioning server<. If configuration files indicate that the “bootup reminder message” feature is enabled, the IP phone must pause the boot-up process after completion of the following tasks:

a.Hardware check completed

b.Network connection completed.

c.Configuration file download completed.

d.SIP registration completed.

e.Check-in PDMS completed.

3. When IP phone bootup is paused, 

a.The reminder message obtained from configuration files is displayed on the phone screen;

b.Dial tone is not played when the handset is off-hook;

c.Outbound calls cannot be made from this phone;

d.However, if there is an incoming call, the phone will ring and the customer is able to answer the call;

4. IP phone stays at this “pause” stage until the reminder message is acknowledged.

5. When the customer follows the instruction (part of the reminder message) to acknowledge the message by pressing the required button, the reminder message is dismissed, and IP phone bootup process is resumed.

6. IP phone must include message acknowledgement event (including a timestamp) in Boot log.

 

For details around E911 please check >here<

 

NOTE: The above Ray Baum's act was added for VVX in UC Software >6.4.2< or later!
CCX or Trio will have this feature via the 7.2.2 release.

 

Set phoneLock.mode=”MessageConfirmation” to use this feature. Alternative mode values include:

 

  ● userPassword (default)
  ● MessageConfirmation
  ● userPasswordAndMessageConfirmation

 

To modify the Message displayed use phoneLock.confirmationMessage parameter to customize the message displayed
SteffenBaierUK_0-1642600906926.png
Use the phoneLock.confirmationMessage.onlyOnPowerLoss parameter to determine if the customized message appears after every reboot or only after the phone loses power.

 

0 – The confirmation message appears after any reboot, regardless of the trigger. 
1 (default) - The confirmation message only appears when the phone starts up after a power loss. 

 

A basic configuration can be:

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- feature.enhancedFeatureKeys.enabled="1" to enable the feature to use phone lock -->
<!-- lock phoneLock.enabled="1" -->
<!-- https://community.polycom.com/t5/forums/replypage/board-id/VoIP/message-id/4815 -->
<!-- true/false parameter default 0 (false) -->
<!-- Phone Lock Example for E911 Ray Baum's Act since UC Software 6.4.2 -->
<!-- https://community.polycom.com/t5/VoIP-SIP-Phones/Software-VVX-UC-Software-6-4-2/td-p/117356 -->
<!-- phoneLock.mode -->
<!-- allowed values: "userPassword" "messageConfirmation" "userPasswordAndMessageConfirmation", default "userPassword" -->
<!-- phoneLock.acknowledgeMessage -->
<!-- string min length 0 max length 255 default "This phone rebooted and may have been relocated. Before confirming, please ensure this phone's registered emergency location is correct. To do this, you may require access to an online service portal. Contact your phone service provider for details. -->
<!-- phoneLock.confirmationMessage.onlyOnPowerLoss -->
<!-- true/false parameter default 1 (true)-->
<lock feature.enhancedFeatureKeys.enabled="1" phoneLock.enabled="1" phoneLock.mode="MessageConfirmation" />

 

It can be combined with Parameters from the original phone lock post above

Logging:

 

 

0119140435|app1 |*|00|User confirmation at Time/Date:  19/01/2022 14:04:34 (+00:00) of the following message : This phone rebooted and may have been relocated. Before confirming, please ensure this phone's registered emergency location is correct. To do this, you may require access to an online service portal. Contact your phone service provider for details.

 

 

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 2