[FAQ] How can I join two calls on a Polycom Phone?

Polycom Employee & Community Manager

[FAQ] How can I join two calls on a Polycom Phone?

The below example screenshots are from a SSIP5000 running UC Software 4.0.9 and a VVX500 running UC Software 5.2.3


When an outgoing or incoming call is placed on hold the User has the ability to dial a new call.


Once the new call is connected the Phone will offer the More soft key:




Pressing the More soft key will offer the Join soft key:




NOTE: When the conference initiator ends the call the remaining parties are staying connected!


In order for the calls to be terminated when the Conference initiator leaves the call the following Parameter must be disabled:


<community call.transferOnConferenceEnd="0" />

If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections