[FAQ] How can I disable the call waiting tone or change the tone?

Polycom Employee & Community Manager

[FAQ] How can I disable the call waiting tone or change the tone?

In order to disable the Call Waiting tone on a second call the following parameter needs to be changed:



Explanation from the admin guide:


Specifies the ringtone of incoming calls when another call is active. If set to Null, the default value is beep.


Possible values are: beep, ring, silent


If this is set to ring the Call Waiting will be played via the Phones Speaker.


An example file which turns the Call Waiting tone Off is attached and after being unzipped can be imported via the Web Interface as described => here <= 


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections