Logo

[FAQ] Daisy chaining a Poly Trio 8800 or Trio 8500

SteffenBaierUK
Polycom Employee & Community Manager

[FAQ] Daisy chaining a Poly Trio 8800 or Trio 8500

Hello all,

 

the Trio UC Software 5.8.0 added a new feature that enables to pair two Poly Trio's 8800 or 8500 to cover a larger room.

 

Set the network device role.Set the network device role.Set Trio to be a Hub (primary) or device (slave)Set Trio to be a Hub (primary) or device (slave)On the Hub Trio, select the device to pair toOn the Hub Trio, select the device to pair toYou may have to set maxDevices higher than 1.You may have to set maxDevices higher than 1.Connect to the device and you’ll see a Trio icon for the connected Trio device.Connect to the device and you’ll see a Trio icon for the connected Trio device.

Ensure:

 

  • Poly Trio systems must be connected to the same IP network.
  • Poly Trio systems must be connected to the same network subnet.
  • The network must support multicast and multicast must be enabled.
  • Both Poly Trio systems must be running Trio Software UCS 5.8.0AA or later.

    NOTE: You can daisy-chain up to two Poly Trio systems to a Poly Trio 8500 or 8800 system for enhanced audio-only when the Poly Trio systems are in Skype for Business, USB Optimized, or Generic Base Profile. You cannot use Zoom Room PC or Microsoft Teams

  • If your daisy-chained Poly Trio systems use a paired Poly Trio Visual+, Poly Trio VisualPro, or RealPresence Group Series system for video and content, set the 
    <web mr.pair.maxDevices="2"​ />

    in addition the Mac Address of the device you want to pair with using

    <web mr.pair.uid.1="<MAC>" />

    on the "secondary" Device please use
    <web device.set="1" device.system.mrPairMode.set="1" device.system.mrPairMode="Device"​ />
  • USB audio streaming will only work off of the primary Trio primary. USB streaming via secondary Trio will not work

 

For optimal performance, follow guidelines for setting the distance between Poly Trio systems:

  • Set Poly Trio 8800 systems 3 m (10 ft) apart.
  • Set Poly Trio 8500 systems 2.4 m (8 ft) apart
  • Extension Microphones can be used
  • A Poly Trio 8800 can pair with a Poly Trio 8500

 

Troubleshooting

 

In order to try and find an issue or supply Poly support with logs please use the following Logging settings via the Web Interface Settings > Logging:

 

Settings > Logging > Global Settings > Global Log Level Limit > Debug

Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio or CCX 10240

Settings > Logging > Module Log Level Limits > Networked Devices > Debug

Settings > Logging > Module Log Level Limits > Networked Devices Connection > Debug

Settings > Logging > Module Log Level Limits > Networked Devices Manager > Debug

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections