[FAQ] Auto Answer SIP and/or H.323 Calls on VVX Business Media Phones

Polycom Employee & Community Manager

[FAQ] Auto Answer SIP and/or H.323 Calls on VVX Business Media Phones

The Polycom VVX Business Media Phones have the capability to automatically answer either a SIP or H.323 or both types of calls.


This functionality does not depend on the Call Server used and will answer every call automatically if activated.


NOTE: Please check local regulations in regards of privacy laws depending on the country of residence!


You can enable auto answer on your phone to answer calls automatically so that you don’t have to pick up the handset or press a key to answer calls.

When you enable auto answer, your phone automatically answers incoming calls after one ring using the speakerphone.


If Auto Answer is enabled and you receive an incoming call while you’re in an active call, the incoming call is automatically answered when you end or hold the current call.


Your phone’s default setting mutes the microphone for all auto-answered calls so that the party calling you can’t hear you until you are ready to talk.


The mute button glows red when the microphone is muted. You can press the mute button to unmute the microphone when you are ready to talk.


Option 1 enabling via the Phones GUI:


In order to enable Auto Answer press the Menu Key and select Settings =>





Select Basic =>




Select Auto Answer =>




Within the Auto Answer Menu you can select the different Options (depending on the phone model)




Option 2 enabling via the Phones Web Interface:


Browse to the IP address of the Phone and select Preferences => Additional Preferences => Auto Answer




Option 3 via configuration Parameters:


Not every setting is available in the Web UI and sometimes this also depends on the software and/or phone model.


Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=




<autoAnswer call.autoAnswer.SIP="1" />



Either download the attached and unzip or save the above as any filename with the ending .cfg and import via the web interface


One of the above or both depending on the Phone model can be utilized.


Please check the UC Software Admin Guide <call/> section for more details or additional features


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections