Polycom SoundStation IP, SoundPoint, Polycom Trio, VVX Business Media Phones and VVX Business IP phones have the capability to store speed dials.
A Polycom Trio in Skype for Business mode will not have the Local Contacts enabled. Please use this configration to enable this if required:
<test feature.directory.enabled="1" />
These Speed Dials can also be utilized to Display a Name instead of a Number for an incoming call as explained => here <= in the Incoming Call Identification section.
The above-linked post also explains how a phone can be pre-populated via a Provisioning server using the 0000000000
The Number of Speed Dials can be programmed depending on the different phone models.
| Phone | Maximum File Size | Maximum Number of Contacts in File |
| VVX 101, 150, 201 | Not available | 99 |
| VVX 3xx series | 4MB | 500 |
| VVX 4xx series | 4MB | 500 |
| VVX 500/501 and 600/601 | 4MB | 500 |
| VVX 1500 | 102400 bytes | 9999 |
| Non-volatile: 100KB | ||
| SoundStructure VoIP Interface | Not applicable | Not applicable |
| Polycom Trio 8500 | 4MB | 3000 |
| Polycom Trio 8800 | 4MB | 3000 |
Note: For an actual updated list always check the "Maximum Capacity of the Local Contact Directory" section within the Admin Guide matching your Software
Legacy Phones:
- SoundPoint IP 450, 550, 560, 650, 670 Maximum of 9999 (Note that the maximum is limited by the phone's available memory.)
- SPIP 321, 331, 335, and all SoundStation IP conference phones Maximum of 99
SoundStation IP and SoundPoint Phones (UC Software 4.0.0 or later):
VVX and Trio phones do not support the above
Setting up a Speed Dial on a VVX Phone (example VVX600)
- Press the Menu Key and select the Directories
- Select Contact Directory
- Select the + Icon or Add Softkey
- Add at least either a First Name or Last Name and a Contact Number
- The Favorite Index decides if the Number is displayed on a free key on the main idle screen and the order of the Speed Dial Entry
(Not adding a Speed Dial Favorite Index will not display the Number on the Idle screen)
UC Software 5.3.0 or later changed the One Touch dialing via the Speed Dial and ending with # to 01 to 99 only - The newly added Speed Dial is shown in the Directory once saved
- The newly added Speed Dial is shown on the Phone Idle screen if a Favorite Index was used
Only the Polycom Trio can import speed dials via a USB stick in this format => here <= as shown => here <=
Manually Setting up a Speed Dial on a Polycom Trio 8800 or Trio 8500 is the same and follows the same principle as already shown for the VVX example:
Setting up a Speed Dial on a SoundStation / SoundPoint Phone (example SPIP650)
- Press the Menu Key and select the Features or press the Directories Key on the phone (depending on the model)
- Select Contact Directory
- Select the Add Softkey
- Add at least either a First Name or Last Name and a Contact Number.
The Favorite Index decides if the Number is displayed on a free key on the main idle screen and the order of the Speed Dial Entry
(Not adding a Speed Dial Favorite Index will not display the Number on the Idle screen) - The newly added Speed Dial is shown in the Directory once saved
- The newly added Speed Dial is shown on the Phone Idle screen if a Favorite Index was used
Old Telephony systems had the ability to simply dial a 1 or 2 digit code if the user remembered this as part of a speed dial.
Poly phones can do this via enabling a favourite index on a Speed Dial:
The above Speed Dial has an index of 1
Dialling on the phone 1# will display the Number:
Selecting the suggested value lets a user dial this.
Poly VVX Software 6.4.0 or later added the ability to add a specific Line for a Speed Dial contact
You can now add an Outgoing Line to a contact’s directory information to specify the line to use for the contact. This ensures that you use the correct line for calls to this contact.
Note: If you place a call using the outgoing line in this way, any call on the line currently on hold is terminated, as the placed call takes over the line.
