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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

The Samsung Galaxy Tab 3 10.1" does not run the RealPresence Mobile 3.0 application.

 

This is caused by the processor used by the device being different to the majority of Android devices and not supported by the RPM application.

 

Polycom will disable download of the applcation from the Playstore until we can develop the necessary software to address the issue.

 

If you have tried to download the application to this device please add a comment to this discussion thread to help us prioritize the effort to address this issue.

6 REPLIES 6
HP Recommended

I installed it from google play store today on samsung galaxy tab 3 10.1. It doesn't work. Freeze after start.

We installed 12 hdx8000 system all over europe in our international company and I tried to use it on my android device. I' m really disappointed.

HP Recommended

Any luck to install Polycom RPM on Samsung Galaxy Tab 3 running Android ver. 4.2.2?

We are healthcare service using Polycom video collaboration solutions to improve care and reduce cost, now we're in process to use Android.

HP Recommended

Hello mfares,

welcome to the Polycom Community.

Have you tested to install the latest RPM version 3.1 from the Google play store?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello

 

I have downloaded the Real Presence App from the PlayStore onto my Samsung Galaxy Tab 10.1 today but it does not open. The version I have downloaded is 3.1.1 and the concern is, as a company, we are looking to use Samsung Tabs instead of iPads but this App is a necessity.

Please advise if there is any configuration required to get this working?

 

Many thanks in advance

Ross

HP Recommended

Hi,

Kindly address the samsung Tab 3 10.1 issue please. My company uses the polycom equipment extensively and I will be gratefull if this matter will be addressed soon.

Regards

HP Recommended

Hello Kenneth Rampa,

welcome to the Polycom Community.

The Galaxy Tab 3 10.1" is utilizing an Intel chipset which we currently have no plans of supporting.

 

If this is a major issue for your company utilizing your existing Polycom infrastructure I can only suggest to bring this up with your Polycom sales contact.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.