• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

We aren't able to provision new devices in Poly Lens today. When I try and open our provisioning server URL in a browser, it tries to load for a minute or so and eventually I get a "504 Gateway Time-out" error. 

 

There is an incident in the Poly Cloud Services Status dashboard (Poly Cloud Services Status - Slow page loads and issues downloading software packages. (plcm.vc)) but it's not clear to me whether this issue is related.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Okay, it turns out the issue was at our end.

 

However, as a troubleshooting step, I attempted to open the provisioning server URL (https://t11288.deviceprovisioning.dm.lens.poly.com) in a browser to confirm that there wasn't some kind of network issue preventing our phones from contacting it. Rather than returning something sensible like a line of text saying "Poly Lens deployment server" or even a 403 Forbidden, the server instead sits for a minute and eventually returns a "504 Gateway Time-out", which naturally led me to think the server was down.

 

Lesson learned, I guess.

View solution in original post

1 REPLY 1
HP Recommended

Okay, it turns out the issue was at our end.

 

However, as a troubleshooting step, I attempted to open the provisioning server URL (https://t11288.deviceprovisioning.dm.lens.poly.com) in a browser to confirm that there wasn't some kind of network issue preventing our phones from contacting it. Rather than returning something sensible like a line of text saying "Poly Lens deployment server" or even a 403 Forbidden, the server instead sits for a minute and eventually returns a "504 Gateway Time-out", which naturally led me to think the server was down.

 

Lesson learned, I guess.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.