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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

since I've upgraded to macOS Catalina 10.15 I cannot launch the Polycom Companion for Mac 1.2.1 anymore.

I'll get the attached message that it quit unexpectedly.

I've also reinstalled it but it still doesn't work.

Anyone else with the same issue?


BR

Chris

9 REPLIES 9
HP Recommended

Hello @Chris-M-Cy ,

 

Welcome back to the Poly Community.

 

I suggest you get this into support based on a Studio or Cube serial and quote EN-157425 to be linked.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks for you reply Steffen,

the SR # is 1-14324838371

BR

Chris

HP Recommended

Hello @Chris-M-Cy ,

 

in my queue. Can you attach the logs from the Mac?

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

please find attached the crash report. I'll also upload it to my SR.

BR

Chris

HP Recommended

Could you get this fixed? I've the same problem as probably everybody else using the software on macOS

HP Recommended

same here, we are testing Polycom Studio before buying and there is no way to get the Companion to run. Can you please update the package to run on Catalina? Otherwise there is no use of the product for us.

HP Recommended

Hello @milosha and @mh2019 ,

 

Welcome to the Poly Community.

 

We are aware of this and working on a fix. The current Companion app is a 64Bit app but we are fixing the incompatibility issue with the Mac OS.

 

Could I ask you to raise this via your Poly reseller and quote 1-14324838371 so we can align this internally. We may have the ability to share a Beta build but we need this in support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello all,

 

we should release a new Companion software 1.3 on our Support site at the 12/20/2019

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi all,

 

software has been released

 

https://support.polycom.com/content/support/north-america/usa/en/support/video/companion/companion.h...

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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