Dear Community members,
I recently purchased a Poly Studio premium usb video bar, during the installation I damaged the USB 2.0 cable (Type-C to Type-A) and I need to replace it; also the 5 m that come with the device are not enough and wanted a longer cable of at least 8 m for our conference room.
Would any cable of USB 2.0 cable (Type-C to Type-A) and any size work? or should I stick to 5 m only. I searched on Amazon and found this cable would it work for my case? or do I need to get a 5 m or less cable and couple it with usb 2. 0 extension active cable?
How about USB 3.0 cable (Type-C to Type-A) for the same setup and size of cables (main and extension)?
I am a bit confused on what to purchase since I cannot find them locally; I don't want to end up buying something that won't work and without option of returning it as it comes from far away.
Thank you in advance for your support.
Welcome to the Poly Community.
From the main Video FAQ:
Apr 16, 2020 Question: Are there any recommended USB cables for the Studio X or G7500 family?
The same is applicable to the Poly Studio USB
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
If official support is required please check how to phone or open a case here----------------
Thank you for the link it is helpful, I am going to implement what is said there and will comeback here with my feedback on what worked or not if any,