Poly Studio Windows 10 64bit driver

Occasional Visitor

Poly Studio Windows 10 64bit driver

Hi There, 


Running Poly Studio 1.4 and Polycom companion 1.7 on windows 10 64bit.


I am getting a few issues, 1 of them being the audio dropout issue here: https://community.polycom.com/t5/Polycom-Companion-EagleEye-Mini/Studio-Polycom-microphone-not-worki...


As part of my troubleshooting I went looking at drivers, the driver loaded is a generic microsoft driver, I looked for drivers in the Poly studio software, but could only find a 32bit driver, no 64bit drivers.


The INF file in the driver set has a 64bit section, but windows 64bit says it is not a windows 64bit driver.


What is the procedure to request or access a 64bit driver please?



Message 1 of 4
Poly Mukesh
Polycom Employee & Moderator

Re: Poly Studio Windows 10 64bit driver

Hello @10meghalfduplex 


The Studio USB device does not need a separate driver as it just utilizes the Windows standard USB video class (UVC) driver.


If you still experience any audio issues please contact your Poly support Team in your region.



Best Regards,
Mukesh Kumar

Please ensure you always check the FAQ's.

Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

Message 2 of 4
Occasional Visitor

Re: Poly Studio Windows 10 64bit driver

Thanks, but that does not really make sense to me.


If there was no benefit in a driver Poly would not have spent time developing it.


Also you would not have a driver on your website if it was not required


Can you explain to me why you have a 32bit driver, and actually a 64bit driver referenced in the driver that Poly released actually - it just does not get recognised as a 64bit driver.


Please don't respond saying my problem isn't a problem, your reply in inconsistent with the efforts your company has made to release a driver.

Message 3 of 4
Polycom Employee & Community Manager

Re: Poly Studio Windows 10 64bit driver

Hello @10meghalfduplex ,

Welcome to the Poly Community.


Remember this is a community forum and all people answering questions are just volunteers. Therefore keep your tone in a professional manner.


My colleague responded to your specific Windows 10 question truthfully.


The driver that is available can be used with other OS versions and Windows 10 and Microsoft provide the correct drivers via the Windows 10 OS.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4