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- Re: O365 Skype Business & Trio 8800
Create an account on the HP Community to personalize your profile and ask a question
06-08-2016 04:00 AM
Hello,
I have realpresence trio 8800 and O365 Skype for Business in my company.
But I'm unable to Sign in. It's keep saying: Signing as ..... This may take several minutes"
firmware: 5.4.3AA and I don't have any proxy server. and the skype for business account is working fine on my iphone with Skype business App.
any idea please?
thanks,
Damien
Solved! Go to Solution.
Accepted Solutions
06-10-2016 05:57 AM
Hello Damien,
Your device does not have a valid time server so it is using Unix time since booting up. Without a valid time we cannot authenticate any certificates. This is causing SSL errors.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-08-2016 05:00 AM
Hello Damien,
welcome to the Polycom Community.
How are you adding the credentials ?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-08-2016 07:25 AM
Hello Damien,
did that work ?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-08-2016 08:51 AM
Hello Damien,
have you checked the logs yet ?
Diagnostics > View & Download Logs
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-10-2016 03:19 AM
here is the logs:
182132.200|cfg |5|00|Prm|Parameter reg.x.auth.useLoginCredentials requested type 2 but is of type 7 182132.232|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty 182132.563|so |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed 182137.234|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0 182137.240|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = polycom1@helenoftroy.onmicrosoft.com 182137.240|cfg |5|00|Prm|Parameter attendant.reg requested type 2 (SInt) but is of type 0 (UInt) 182137.244|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted 182137.249|sip |*|00|Sip Register Usr:polycom1@helenoftroy.onmicrosoft.com Dsp:polycom1 Auth:'Using Login Cred' Inx:0 182137.249|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty 182137.293|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:' 182141.243|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records 182141.243|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records 182141.243|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records 182141.243|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.helenoftroy.onmicrosoft.com' found no records 182141.243|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.helenoftroy.onmicrosoft.com' found no records 182141.243|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.helenoftroy.onmicrosoft.com' found no records 182141.243|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.helenoftroy.onmicrosoft.com' found no records 182141.245|sip |*|00|Sip Register Usr:polycom1@helenoftroy.onmicrosoft.com Dsp:polycom1 Auth:'Using Login Cred' Inx:0 182141.245|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty 182141.293|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:' 182142.233|copy |4|00|Configuration of URL failed 182142.233|cfg |4|00|Prov|Could not download file 0004f2fdb6b6-web.cfg 182142.233|cfg |4|00|Prov|Uploading phoneWeb.cfg failed 182142.233|cfg |4|00|Prov|Update configuration failed 182145.243|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records 182145.243|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records 182145.243|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records 182145.243|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.helenoftroy.onmicrosoft.com' found no records 182145.243|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.helenoftroy.onmicrosoft.com' found no records 182145.243|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.helenoftroy.onmicrosoft.com' found no records 182145.243|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.helenoftroy.onmicrosoft.com' found no records 182145.307|sip |4|00|MakeTlsConnection: SSL_connect error 1 182145.307|sip |4|00|MakeTlsConnection: connection failed error -1 182145.314|sip |4|00|Failed to connect to [131.253.162.139:5060] : Error[Operation now in progress] 182145.349|sip |4|00|Failed to connect to [132.245.229.120:443] : Error[Operation now in progress] 182145.377|sip |4|00|Failed to connect to [40.101.17.104:443] : Error[Operation now in progress] 182145.415|sip |4|00|Failed to connect to [132.245.48.24:443] : Error[Operation now in progress] 182145.437|sip |4|00|Failed to connect to [132.245.55.8:443] : Error[Operation now in progress] 182145.456|sip |4|00|Failed to connect to [132.245.68.248:443] : Error[Operation now in progress] 182145.493|sip |4|00|Failed to connect to [132.245.56.120:443] : Error[Operation now in progress] 182145.512|sip |4|00|Failed to connect to [132.245.228.200:443] : Error[Operation now in progress] 182145.550|sip |4|00|Failed to connect to [132.245.77.40:443] : Error[Operation now in progress] 182145.571|sip |4|00|Failed to connect to [132.245.48.40:443] : Error[Operation now in progress] 182145.610|sip |4|00|Failed to connect to [132.245.196.40:443] : Error[Operation now in progress] 182145.610|sip |4|00|Registration failed User: polycom1, Error Code:480 Temporarily not available 182145.611|pps |4|00|[Pps.cpp]: fetchCACertThroughDHCP DHCP option43 did not provide a valid STSURI. 182145.611|pps |4|00|[Pps.cpp]: fetchCACertThroughDHCP Skipping certificate fetch through DHCP. 182145.611|pps |4|00|[PpsHybridC::OnEvSipOnFetchRootCert] Certificate fetch through DHCP has failed. 182145.611|cfg |4|00|RT|pps is setting Login Credentials to valid 182145.611|ldap |4|00|ldapCfg::initCfg: ldapCfg::initCfg for cid cmdLine 182145.611|ldap |4|00|ldapCfg::isDirFeatureEnabled: for 5 enabled 1 182145.611|dns |4|00|doDnsLookupForList: given NULL hostname 182145.611|ldap |4|00|ldap: Cfg Failed 182145.611|ldap |4|00|ldapAccess::dirAccessPmtWithCB:configuration failed 182145.612|btoe |4|00|PC port status is Down. Can not start BToE manager 182156.603|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:' 182200.203|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records 182200.203|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records 182200.203|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records 182200.203|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.helenoftroy.onmicrosoft.com' found no records 182200.203|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.helenoftroy.onmicrosoft.com' found no records 182200.203|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.helenoftroy.onmicrosoft.com' found no records 182200.203|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.helenoftroy.onmicrosoft.com' found no records 182200.277|sip |4|00|MakeTlsConnection: SSL_connect error 1 182200.277|sip |4|00|MakeTlsConnection: connection failed error -1 182200.283|sip |4|00|Failed to connect to [131.253.162.139:5060] : Error[Operation now in progress] 182200.303|sip |4|00|Failed to connect to [132.245.229.120:443] : Error[Operation now in progress] 182200.329|sip |4|00|Failed to connect to [40.101.17.104:443] : Error[Operation now in progress] 182200.371|sip |4|00|Failed to connect to [132.245.48.24:443] : Error[Operation now in progress] 182200.410|sip |4|00|Failed to connect to [132.245.55.8:443] : Error[Operation now in progress] 182200.430|sip |4|00|Failed to connect to [132.245.68.248:443] : Error[Operation now in progress] 182200.467|sip |4|00|Failed to connect to [132.245.56.120:443] : Error[Operation now in progress] 182200.485|sip |4|00|Failed to connect to [132.245.228.200:443] : Error[Operation now in progress] 182200.523|sip |4|00|Failed to connect to [132.245.77.40:443] : Error[Operation now in progress] 182200.545|sip |4|00|Failed to connect to [132.245.48.40:443] : Error[Operation now in progress] 182200.584|sip |4|00|Failed to connect to [132.245.196.40:443] : Error[Operation now in progress] 182200.587|btoe |4|00|PC port status is Down. Can not start BToE manager 182225.603|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:' 182229.203|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records 182229.203|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records 182229.203|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records 182229.203|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.helenoftroy.onmicrosoft.com' found no records 182229.203|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.helenoftroy.onmicrosoft.com' found no records 182229.203|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.helenoftroy.onmicrosoft.com' found no records 182229.203|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.helenoftroy.onmicrosoft.com' found no records 182229.286|sip |4|00|MakeTlsConnection: SSL_connect error 1 182229.286|sip |4|00|MakeTlsConnection: connection failed error -1 182229.287|sip |4|00|Failed to connect to [131.253.162.139:5060] : Error[Operation now in progress] 182229.311|sip |4|00|Failed to connect to [132.245.229.120:443] : Error[Operation now in progress] 182229.330|sip |4|00|Failed to connect to [40.101.17.104:443] : Error[Operation now in progress] 182229.369|sip |4|00|Failed to connect to [132.245.48.24:443] : Error[Operation now in progress] 182229.391|sip |4|00|Failed to connect to [132.245.55.8:443] : Error[Operation now in progress] 182229.410|sip |4|00|Failed to connect to [132.245.68.248:443] : Error[Operation now in progress] 182229.447|sip |4|00|Failed to connect to [132.245.56.120:443] : Error[Operation now in progress] 182229.466|sip |4|00|Failed to connect to [132.245.228.200:443] : Error[Operation now in progress] 182229.503|sip |4|00|Failed to connect to [132.245.77.40:443] : Error[Operation now in progress] 182229.525|sip |4|00|Failed to connect to [132.245.48.40:443] : Error[Operation now in progress] 182229.563|sip |4|00|Failed to connect to [132.245.196.40:443] : Error[Operation now in progress] 182229.564|btoe |4|00|PC port status is Down. Can not start BToE manager 182243.133|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty 182243.153|so |4|00|[soRegistrationC] Login Credentials empty causing SoRegEventLine Deleted 182243.159|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull) 182243.159|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull) 182248.133|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted 182248.134|app1 |*|00|SoRegistrationEventLineDeleted - new AppRegLineC, Default user 182248.140|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted 182248.141|sip |*|00|Sip UnRegister Usr:polycom1@helenoftroy.onmicrosoft.com Dsp:polycom1 Auth:'' Inx:0 182248.141|sip |*|00|SipUserRemove: user 0 being removed. 182248.141|sip |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0 182248.141|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty 182248.142|sip |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0 182248.142|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
thank you for your help
Damien
06-10-2016 05:57 AM
Hello Damien,
Your device does not have a valid time server so it is using Unix time since booting up. Without a valid time we cannot authenticate any certificates. This is causing SSL errors.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-12-2016 01:26 PM
hi, im having the same issue on my unit where it will just stay on signing on forvever until i cancel it, any sujestions? i did see one one about the time server which i will have a look at tomorrow when im in work and have acces to the unit.
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