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07-25-2022
11:49 PM
Good Day We currently have a Polycom HDX7000 unit with one Ceiling Array Microphone connected which is placed at the center of the Board Room table which cannot capture sound f...
07-19-2012
04:53 AM
No Display is coming . Tried the hard reset . But issue remain same . Can anybody helpout..
05-20-2020
09:47 PM
sir, My school has a HDX 6000. I have upgraded the unit to the latest version. The remote control stopped working at about the same time so I am assuming I need to upgrade/edit the remote c...
Show results in replies (3)
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Hi, Thanks for the information.. I checked and the remote and HDX 6000 are both using channel 3....Fault symptoms.docx (15 KB)
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...bsp; Mar 29,2018 Question: How can I change the Remote ID for an HDX or Group Series? Answer:&n...
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Hello @GeoffS based on your test aka the camera does not move to ensure the c...
07-16-2021
02:40 AM
I actually use 3.0.3.1-19040 and i try to upgrade to 3.1.14-56008. I have no more support. It asks for a key and I don't know where I can found the key
08-15-2022
12:46 AM
I cannot update the firmware of HDX 8000 HD, it's asking for software key. This device is very old, and not supported by Polycom or partners, as the entitlement is expired. What way to u...
06-24-2011
05:17 AM
In HDX-7000 we are not able to view far end image,But far end system pepole can view your image.
08-17-2012
04:51 AM
Disturbing trends. 1) AES changed from "when available" to "required for all calls" 2) "use room password for remote access" got unticked So I changed it all back to how it was, but after reb...
09-29-2011
05:50 PM
Hi, I have a HDX 8000 that has had a problem with a sftware upgrade and now all that happens is that the power light starts Blue and approx every 20 secs flashes purple. I have tried to r...
05-02-2017
06:06 AM
Hi All Does HDX and Group series require a license to share content in a point to point and multipoint call. Can any one please clarify me on this Thanks A...
05-20-2015
03:31 AM
Could someone please check the attached system log file? A Polycom certified technician has been to site and confirmed that the equipment is in working order. Unfortunately, this is on anoth...
20152005.docx (33 KB)