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Question on content share options

by happy_dude742 in Video Endpoints
Thursday
Thursday
Had a question on if it is possible with a dual screen set up when sharing content on a poly device to be able to set up as a dual screen content like you would get with a PC where you can extend the...
Show results in replies (1)
  • Hey @happy_dude742  no, that´s currently not possible. If you connect your notebook via ...

Can't factory reset a VVX250 phone

by JeffH7311 in VoIP / SIP Phones
‎03-21-2023 12:28 PM
‎03-21-2023 12:28 PM
I've read how to factory reset a VVX250 phone but I have one that can't seem to be factory reset. The password is unknown and step 5 where you can press cancel never comes up. The start up process go...
Show results in replies (1)
  • Hello @JeffH7311    I added a video to the factory reset FAQ post on how to fact...

the settings are gone on the device form in Lens

by Sander Jansen in Poly Lens
‎03-14-2023 04:39 AM
‎03-14-2023 04:39 AM
When I open a device from the inventory, I'm not able to edit the settings of the device. Stopped working 2 weeks ago. Does anyone have a solution for this?   Thanks in advance   
Show results in replies (1)
  • the issue was solved by support, kind of bug in combination with the edge B30 and poly Lens. 

Polycom CX600 Installation issues[lync/skype for b...

by MRC in Microsoft UC Platforms
‎03-06-2023 05:20 PM
‎03-06-2023 05:20 PM
Where can i download lync for polycom cx600, Skype for business is not working. How do i set up polycom IP phone CX600. I have used all the guidelines provided using skype for business but to no ava...
Show results in replies (1)
  • Hello @MRC ,   Welcome to the Poly Community.   I am unsure if this is a jok...

Poly TC8 - Incorrect Software Version Detected

by msa in Video Endpoints
‎02-16-2023 08:13 AM
‎02-16-2023 08:13 AM
We have two Poly TC8s on version 3.14.0-210851 which are both paired to StudioX50s on version 3.14.2-378005.   The X50s report that they're up to date. The TC8s says "Version Found:&...
Show results in replies (1)
  • For reasons I don't know .. this was a DNS problem.   After pointing the TC8s to public D...

Poly X Devcies go unresponsoive in teams & some ma...

by GManUK in Video Endpoints
‎03-06-2023 03:22 AM
‎03-06-2023 03:22 AM
We have a large Poly estate > 150 teams rooms over many sites, and we are facing serious issues running our services.  With the Poly X bars suddenly freezing and becoming unusable - needing a...
Show results in replies (1)
  • Hello @GManUK    Poly OS 4.0 has been posted. Please see >here< as this is...

Poly Lens issue applying Device certificate to VVX

by JohnG0703 in Poly Lens
‎03-07-2023 01:57 AM
‎03-07-2023 01:57 AM
...ebui and Platform CA2 populates but Platform Credential 2 does not.   I am using Policies - Security - Certificates - Device Certificates - Platform Credential 2 Public Certificate P...
Show results in replies (1)
  • Hello @JohnG0703 ,   Welcome to the Poly Community.   I can only suggest thi...

Poly X Devices Go Offline in TAC. Unable to force ...

by SR_MCSE in Video Endpoints
‎02-26-2023 10:29 AM
1 Kudo
‎02-26-2023 10:29 AM
1 Kudo
Hello, I have been experiencing issues from time to time where some of my devices show offline in TAC, where others show online. All devices are in the same location and all in the same management su...
Show results in replies (1)
  • Hello @SR_MCSE ,   Welcome back to the Poly Community.   Same issue is discu...

CS540 and Mitel 6940

by JaScoMa in DECT Wireless Headsets
‎02-16-2023 12:28 PM
‎02-16-2023 12:28 PM
Hello, Unable to get the CS540 won't work with a Mitel 6940 phone. Researching has led me to believe that a APU-76 or APU-75D is needed for the CS540 to work properly.  Is this correct? What ...
Show results in replies (1)
  • Hi JaScoMa, a APU-76 is mandatory to make is work. The APU-75 is discontinued and replaced by the A...

Edge Series Factory Reset and Boot Menu Access

by ja133 in VoIP / SIP Phones
‎02-20-2023 01:51 PM
‎02-20-2023 01:51 PM
I recently purchased an Edge E350, currently on firmware 8.1.0.12774. I have two scenarios that I need to document:   - How do we access the boot menu prior to the phone fully starting up...
Show results in replies (1)
  • Hello @ja133 ,   Welcome back to the Poly Community.   You found the reset p...
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