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  • in accepted solutions
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  • in Desk phones, Conference phones & VoIP Solutions
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VVX 601 - Strange Forward Softkey Issue

by shaunw in VoIP / SIP Phones
‎10-20-2022 08:40 AM
‎10-20-2022 08:40 AM
Hello, all. Got a bit of strange issue here and looking for some guidance. I've got two Polycom VVX 601 phones on 6.4.3(B) and I've got them provisioned from a Broadworks distribution. On one, using ...
Show results in replies (1)
  • Hello @shaunw ,   Welcome to the Poly Community. Both the communities   Must ...

Voicemail icon reports +99 new voicemails but the ...

by Russtoleum in Microsoft UC Platforms
‎10-06-2022 07:15 PM
‎10-06-2022 07:15 PM
This issue appears to be based on the user and not the phone as it affects every phone the user logs into, but it only effects this user. All my troubleshooting leads me to believe it might be a Skyp...
Show results in replies (1)
  • Hello @Russtoleum ,   Welcome back to the Poly Community.   This should be p...

Poly vvx350 SpeedDial Line Key association

by CompleteComputers in VoIP / SIP Phones
‎10-06-2022 08:20 AM
‎10-06-2022 08:20 AM
Is there a way to prevent the contacts of a directory.xml file from populating the line keys on a vvx350? Since the directory file uses the <sd> flag, it tries to put them on the buttons. &nb...
Show results in replies (1)
  • Hello @CompleteComputers ,   Welcome back to the Poly Community and the same reminder...

VVX D230 Second Handset will not ring or receive c...

by Spirit Rock IT in VoIP / SIP Phones
‎10-03-2022 11:16 AM
‎10-03-2022 11:16 AM
We have a second handset successfully registered with the base.  The handset indicates on the display that it is sharing the same extension.  A call can be placed by the second handset succ...
Show results in replies (1)
  • Hello @Spirit Rock IT ,   Welcome to the Poly Community. Both the communities &nbs...

VVX phones at school all ring at once

by Victor_E in VoIP / SIP Phones
‎08-11-2022 07:55 PM
‎08-11-2022 07:55 PM
Hello to everyone in the community. This is my first time posting here. Please excuse my ignorance and lack of telephony experience.   Bottom line, I don't know if this is a phone configuratio...
Show results in replies (1)
  • I just wanted to follow up on this thread and let you know that I found the solution.   a...

SIP Unknown and SIP URI blank for some phones in P...

by Russtoleum in VoIP / SIP Phones
‎08-05-2022 04:39 PM
‎08-05-2022 04:39 PM
This seems to be a new issue. And I'm not the primary phone guy in my organization but I will give all info I can.   We primarily have VVX 201, 600, and 601's in our organization. We use Skype...
Show results in replies (1)
  • Hello @Russtoleum ,   you need official support which I cannot provide via the commun...

365 Licensing for Common Area Phone

by Adam in DC in VoIP / SIP Phones
‎07-29-2022 07:09 AM
‎07-29-2022 07:09 AM
The goal was to create a "Front Lobby" Common Area Phone using an older VVX500 connected to the Teams SIP Gateway.  I don't think this issue has anything to do with the Teams SIP Gateway - and i...
  • Tags:
  • SIP
  • teams
  • VVX
Show results in replies (1)
  • We ended up working with the Teams Direct Routing reseller (CallTower) and got it straightened out....

CCX Software 7.3.1

by rgsteele in Microsoft UC Platforms
‎07-28-2022 01:38 PM
‎07-28-2022 01:38 PM
I see that firmware version 7.3.1 for the Poly CCX phones is now available for deployment from the Teams Admin Center. In the release notes the only change listed is "Microsoft Teams version rollback...
Show results in replies (1)
  • Hello @rgsteele ,   to my personal knowledge, the App provided by our partner Microso...

Cannot import CFG file through web GUI / VVX Pagin...

by RolyPoly in VoIP / SIP Phones
‎07-20-2022 06:25 AM
‎07-20-2022 06:25 AM
Hello,   I am trying to enable VVX pagination on my polycom VVX450 per this article: https://docs.poly.com/bundle/ucs-ag-6-0-0/page/r3189005.html   When I export a configuration fi...
Show results in replies (1)
  • I resolved this issue after many attempts.   After exporting the .cfg file and adding the ...

D230 DECT region changed from US to EU, unable to ...

by ronnieshih in VoIP / SIP Phones
‎06-08-2022 08:10 AM
‎06-08-2022 08:10 AM
This would be a very odd question and Polycom support basically gave up and told me to return the D230 base.  The D230 base was pre-programmed by Centurylink and we are in the midst of changing ...
Show results in replies (1)
  • I finally got a closure to this issue.  Polycom development was able to come up with a fix-up ...
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