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Poly studio P15 power adapter

by RickvanSoest in Poly Lens Desktop, E70, EagleEye Mini, Cube and Studio USB
‎12-13-2022 11:35 PM
‎12-13-2022 11:35 PM
Does anybody have the part number for a Poly Studio P15 power adaptor or can tell me which type of plug is attached. Its 12V, 3A but i can't find the plug type.
Show results in replies (1)
  • Hello @RickvanSoest ,   Welcome to the Poly Community.  PS,12V/3A,100-240VAC...

Remote Reboot TC8 and Remote Control

by MatthiasW in Video Endpoints
‎12-09-2022 01:41 AM
‎12-09-2022 01:41 AM
Hi all,   I was looking through the Community Forum and Manuals to look for a remote reboot function of the TC8, but I can't find one. Lately I would have needed this function multiple times. ...
Show results in replies (1)
  • I have to agree with this.   From a remote support perspective, the TC8 is a bit of a downgra...

Poly X30 Update Problem

by JohnnyA in Video Endpoints
‎12-02-2022 01:30 AM
‎12-02-2022 01:30 AM
Hello, I am trying to update a Poly X30 system for a client. However, when I am logged on to the web GUI for the X30 in the Device Management menu it is currently showing the error message of " The ...
Show results in replies (1)
  • I was able to solve it with incremental updates: 3.10 - 3.11 to 3.14

Joining an external meeting with the Poly X50

by Prudd16 in Video Endpoints
‎11-23-2022 09:35 AM
‎11-23-2022 09:35 AM
Hi there, our situation as it stands is that we had an external client invite our colleagues to a Teams meeting. My colleagues wanted to use our Poly X50 in our boardroom to join the meeting. We tri...
Show results in replies (1)
  • Hello @Prudd16 ,   Welcome to the Poly Community. Both the communities   Must...

Any roadmap for supporting Microsoft teams Rooms i...

by WilliamLAM in Video Endpoints
‎11-09-2022 10:09 PM
‎11-09-2022 10:09 PM
Dear all,   I purchased a Poly x70 and the performance is good. l tried x30 and x50, they support Microsoft teams rooms. Why Poly x70 cannot support? Will it release in coming updates or...
Show results in replies (1)
  • Hello @WilliamLAM , The community contains individual sections dealing with the different p...

G7500 with E70 Camera and Microsoft Teams

by swinterstorcon in Video Endpoints
‎11-01-2022 01:07 PM
1 Kudo
‎11-01-2022 01:07 PM
1 Kudo
We have a G7500 and E70 Camera setup running 3.14.1-374010 Firmware on the G7500 and 3.14.1-374010 firmware on the E70 Camera.  It's currently running GoToMeeting for the provider, but...
Show results in replies (1)
  • Hello @swinterstorcon ,   Greetings from Poly !   I would suggest you t...

TC8 stuck at Checking for Room Controller

by nlev in Video Endpoints
‎10-07-2022 01:31 PM
‎10-07-2022 01:31 PM
After the Poly X50 updated to software release 3.14, the TC8 is stuck at "Successfully paired with Collaboration Area. Checking for Room Controller. Please wait..." Attempting to use it with Microsof...
Show results in replies (1)
  • Hello @nlev , @swinterstorcon  and @BFAV    we just released...

Poly OS Rest API Provision option

by Dan Hemsø in Video Endpoints
‎10-05-2022 01:07 AM
‎10-05-2022 01:07 AM
...ystemsetting sipenable False #Enable Prov provisionserverenable true This will initiate the endpoint to SIP register.   Is there any undocumented commands that could be used? My goal is to easy re-r...
Show results in replies (1)
  • ....enabled", "value": "True" } ] } "@ $jsonDisableProvision = @" { "vars":[ { "name": "m...

MTR no boot

by didier.drieux in Video Endpoints
‎10-13-2022 07:10 AM
‎10-13-2022 07:10 AM
Hi, I have an issue with MTR. It worked fine but after few hours, no screen on CG8. I tested with another screen connected on HDMI port but "no signal" message.  Power off and on, same issue. M...
Show results in replies (1)
  • Hello @didier.drieux,   There is an article about how to do a Recovery and I hope it helps y...

Poly G7500 Version 2.1 - Not able to upgrade - Upg...

by SreeFVC in Video Endpoints
‎09-23-2022 11:21 AM
‎09-23-2022 11:21 AM
.Hi    I am installing a Poly G 7500, customer wanted to use that in device mode. I cannot find Provider settings in the menu. I tried to upgrade the system to latest version via online a...
Show results in replies (1)
  • Hello @SreeFVC ,   Welcome back to the Poly Community this way too.   As alr...
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