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Advertising a room for Poly Content App to Find

by Adam in DC in General Products
‎07-13-2021 08:26 AM
‎07-13-2021 08:26 AM
I would like to make the Polycom Content App more user-friendly to staff in our meeting rooms by having the rooms show up in "Nearby Rooms."   Unfortunately, there seems to be no published way...
  • Tags:
  • meeting room
  • Name
  • realconnect
  • teams
  • trio
Show results in replies (1)
  • ...bsp;think of a simple-ish response to the query... but unfortunately there isn't one. While it's true...

Poly Content App - Sharing During Call or Not

by Adam in DC in General Products
‎06-10-2021 06:43 AM
‎06-10-2021 06:43 AM
I've been researching the Content App - and its earlier versions under the Pano name - as well as various videos - and I'm looking for a more definitive statement on whether it is designed to share d...
  • Tags:
  • Content App
  • teams
Show results in replies (1)
  • The Content app is used to share content to the video system regardless of its "in-call" state.&nbs...

Wrong Software Licensing Version

by JohanBonvalet in Software Licensing
‎01-04-2021 02:54 AM
‎01-04-2021 02:54 AM
Hello,   One of our customer bought 4 licenses (2 for RMX et 2 for DMA)   RMX is in version 8.6 DMA is in version 6.3   When we activate the licenses to generate an activation k...
Show results in replies (1)
  • Hi @JohanBonvalet    like I already stated my expertise is not around licensing ...

Assign license to other device

by Karim Farid in Software Licensing
‎10-17-2019 12:23 AM
‎10-17-2019 12:23 AM
Dears,   I wonder if you can help me to find if i assigned a Skype license on a group series 500, is there any availability to unassign the license and add it to other device .
Show results in replies (1)
  • Hi @ Karim Farid,   no it´s not. The SfB license is mapped to the serial number of your GS...

NAT settings Issues in Polycom group 310

by seema_kanwal in General Networking
‎05-14-2019 11:36 PM
‎05-14-2019 11:36 PM
Hello, We have polycom group 310.We did NAT on F80 Barracuda (by creating a rule) as our polycom is behined the Firewall.The test call(public) is made but there is no audio or video.When external us...
Show results in replies (1)
  • Hi @ seema_kanwal,   To keep it short, check "fixed Ports", uncheck H.460 FW Traversal, NAT...

Vortex EF2280 Power Connector

by marke in Legacy Products
‎05-22-2019 06:54 PM
‎05-22-2019 06:54 PM
Vortex EF2280 Would someone please tell me the pinout of the the +5V/+-15V power connector on this unit?   Thanks!
Show results in replies (1)
  • I was able to find a power brick with the correct connector Pin 1 and 2 = Common Pin 3 = +5 V Pi...

Studio Expansion microphones (Longer cable)

by povallee in General Products
‎04-30-2019 05:08 AM
‎04-30-2019 05:08 AM
Hi, We've purchased the Expansion Microphone (2200-69631-001) that can be connected with the Polycom Studio. In the box there is a RJ-12,  24 ft long cable that came with it (2457-69573-001) bu...
Show results in replies (1)
  • For those interested i've received the following information from our rep:   Polycom is not ...

People + Content IP VBSS support

by Joe85 in General Products
‎04-06-2018 03:32 AM
‎04-06-2018 03:32 AM
Hello,   To share content with the polycom trio800 and group series 500 I tested 1. Skype for business 2016 which displayed VBSS content as being active and worked fine. 2. People + Content ...
Show results in replies (1)
  • Hi ROb,   This make a lot of sense now. thanks for explaining the difference between the App...

Polycom CX5100 (Firmware 1.3.2) USB driver

by ADC in General Products
‎11-16-2017 03:35 AM
‎11-16-2017 03:35 AM
Hello   We sometimes have the problem that a notebook can connect though to the CX5100, but it's not really stable during the sesssion (it just disconnects sometimes). It doesn't depends on th...
Show results in replies (1)
  • Hello @ADC, welcome to the Polycom Community. I believe this driver is not needed for "norm...

Polycom CX5500 - connecting via USB to two devices

by Benauk in General Products
‎11-17-2017 03:46 AM
‎11-17-2017 03:46 AM
Hi all,   looking for a bit of advice. We have a number of CX5500 that are used for Skype, with each connected to a PC. The rooms they are used in are also used by laptop users. We h...
Show results in replies (1)
  • Hello Ben, welcome to the Polycom Community. To my knowledge we only support one device at ...
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