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  • in accepted solutions
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  • in Cloud Services
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Again: RealConnect / OTD Exchange Integration up ...

by Adam in DC in RealConnect (for O365, Hybrid, and Teams)
‎12-08-2022 05:16 AM
‎12-08-2022 05:16 AM
Every one of my devices has lost it OTD Calendar integration this morning.  Even my Group Series - which are more resilient than my Trio Series.     Poly Cloud Services Status (...
Show results in replies (1)
  • Update - had my call with the engineer.  We made the move from "Service Account" back to "Appl...

Provisioning down for anyone else?

by rgsteele in Poly Lens
‎10-17-2022 03:39 PM
‎10-17-2022 03:39 PM
We aren't able to provision new devices in Poly Lens today. When I try and open our provisioning server URL in a browser, it tries to load for a minute or so and eventually I get a "504 Gateway Time-...
Show results in replies (1)
  • Okay, it turns out the issue was at our end.   However, as a troubleshooting step, I attempt...

How do I manage a Poly device with Lens without ma...

by rgsteele in Poly Lens
‎08-22-2022 02:06 PM
‎08-22-2022 02:06 PM
Hi all,   We have a number of Poly desk phones signed in to Microsoft Teams. We want to manage settings such as admin password, web admin and screen capture with Poly Lens, but we want to mana...
Show results in replies (1)
  • Hello @rgsteele    welcome back to the Poly community.   I ran this int...

Search by SIP URI?

by Russtoleum in Poly Lens
‎08-18-2022 06:25 PM
‎08-18-2022 06:25 PM
I sort of already asked a message in this vein but it's still an issue. I just got finished moving all our phones to Poly Lens. Our models consist of VVX 201, 600, and 601. We use them in tandem with...
Show results in replies (1)
  • @Russtoleum    View of the SIP URI is not available in Poly Lens Inventory view today. ...

Windows DHCP Server Options formatting

by S_Chris in Poly Lens
‎04-20-2022 12:39 PM
‎04-20-2022 12:39 PM
...Int) but is of type 7 (Bool) 000018.853|so |*|00|Configuration files: 000000000000_profile.cfg 000018.853|so |*|00|Configuration file "000000000000_profile.cfg" SHA1 digest: a...
Show results in replies (1)
  • Hello @S_Chris    just to follow up as I checked the serial 64167ff9e934 an...

Studio P5 software Update failed

by Beyond Conference in Poly Lens
‎03-28-2022 02:39 AM
‎03-28-2022 02:39 AM
Hi, are there more people which encounter a issue with updating the Studio P5 in Poly Lens Desktop  Updating software progress bar keeps at 0% and a message appears with Software Update failed....
Show results in replies (1)
  • I use a USB-C docking monitor. Firmware update failed until I plugged P5 directly into USB port on ...

Missing all Rooms

by Dan Hemsø in Poly Lens
‎02-25-2022 06:55 AM
‎02-25-2022 06:55 AM
Hi...   I have notice that all my defined rooms in Lens is not present in the "Rooms" overview. But if I look into "Sites" or on a device, the rooms are there.   Is it just me or do an...
Show results in replies (1)
  • Hello @Dan Hemsø and @Beyond Conference    can you try and log out of ...

Trio Native Calendar Sync Died. OTD Works but joi...

by Adam in DC in RealConnect (for O365, Hybrid, and Teams)
‎02-22-2022 12:34 PM
‎02-22-2022 12:34 PM
I posted this the other day as a end-tag to an old thread.  Reposting here as a new thread.     Our DC office is opening up on March 1.    Just the other day, I noti...
Show results in replies (1)
  • Opened a call with ScanSource, who in turn, opened a call with Poly.  They fixed it with this ...

Received a message from Microsoft: "Plantronics, ...

by Adam in DC in RealConnect (for O365, Hybrid, and Teams)
‎02-24-2022 07:43 AM
‎02-24-2022 07:43 AM
I received this message on 2/22/22 (US Style).  Will this affect any RealConnect linkages or other linkages that existed before Tuesday?   Plantronics, Inc. has removed your deleg...
Show results in replies (1)
  • Hello @Adam in DC ,   Welcome back to the Poly Community.   I checked this i...

Poly Lens - Import settings

by Dan Hemsø in Poly Lens
‎11-24-2021 12:19 AM
‎11-24-2021 12:19 AM
HI...   Reading the Poly Lens documentaion, it is stated that I should be able to import a CSV file with devices settings, like in RPRM..... But I can't find the link in Poly Lens. Am I the o...
Show results in replies (1)
  • Hello, If you look now you can see that the import button is present again (was removed due to som...
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