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  • in accepted solutions
  • solved
  • in Headsets and Speakerphones
24 results
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Unable to update Voyager Focus and BT600 "Multiple...

by unclejimbo in Bluetooth Headsets
‎01-10-2022 04:01 AM
‎01-10-2022 04:01 AM
I'm on Windows 11 FWIW   Just installed the Plantronics Hub for the first time and would like to apply the firmware updates that are available for both the headset and the BT dongle.   ...
Show results in replies (1)
  • Hello @unclejimbo,   Welcome to Poly Community.   We see it is happening on W...

Voyager 6200 UC microphone failures

by russ0035 in Bluetooth Headsets
‎12-17-2021 11:21 AM
‎12-17-2021 11:21 AM
Good morning!   I have a Voyager 6200 UC connected to a USB BT600 on Win10, and also connected to a Pixel 4a with Android 12.  All software/firmware on all 4 devices is up to date.  ...
Show results in replies (1)
  • Hello @russ0035,   Welcome to Poly Community.   We do have offline firmware updat...

Registration

by Chuck1701 in Bluetooth Headsets
‎12-27-2021 04:13 PM
‎12-27-2021 04:13 PM
I accidentally register my bluetooth headset twice. I can I delete one of the registrations.
Show results in replies (1)
  • Hello @Chuck1701 ,     Welcome to Poly Community. This is not possible to...

Plantronics RIG 700 headphones cutting out...Need ...

by Sofrigo in Bluetooth Headsets
‎12-14-2021 04:52 AM
‎12-14-2021 04:52 AM
Hi guys. Can someone help me figure out why my headphones are cutting out? What's happening is that more often than not, my headphones have, what I can describe as static interference. Cutting the s...
Show results in replies (1)
  • Hello @Sofrigo ,   Welcome to the Poly Community. The Plantronics RIG brand was...

Voyager 5200 UC - cannot switch between phone and ...

by Vince42 in Bluetooth Headsets
‎12-23-2021 03:39 AM
‎12-23-2021 03:39 AM
Under Windows 10, the headset used to connect to the smartphone and Windows at the same time, and when a call came in, I were able to pick up the call and afterwards return to the video conference (f...
Show results in replies (1)
  • Hello @Vince42,   Welcome to Poly Community.   Please know that Windows 11 is...

Poly VOYAGER 8200 UC won't connect to other than c...

by Kabildgaard in Bluetooth Headsets
‎12-14-2021 06:45 AM
‎12-14-2021 06:45 AM
Hi I have a Poly  VOYAGER 8200 UC. I have connected the USB-C dongle to my PC and I have the headset connected to my iPhone via bluetooth. And for a while it worked perfectly.   On ...
Show results in replies (1)
  • In the process of retrieving all the information I stumbled upon a Headset- and dongle-reset. &nbs...

Voyager 4300 Mute/Unmute Notifications

by nhutcheon in Bluetooth Headsets
‎12-07-2021 01:43 PM
‎12-07-2021 01:43 PM
Hello,   I have the 4300 headset (mono headset) and I have it all set up and have downloaded the app.  The only thing that is driving me nuts is the desktop notification that pops up each...
Show results in replies (1)
  • Hello, Thank you for using Poly headset.   I would say it is not depends on the configurati...

Savi 8220 and Teams - Mute Button stopped working ...

by Elena K in DECT Wireless Headsets
‎12-07-2021 06:01 AM
1 Kudo
‎12-07-2021 06:01 AM
1 Kudo
Hi,  All of a sudden, the Mute Button on my headset and also on the Teams app doesn't mute me. It flashes right off, so I am unable to go on mute with my headset. I am able to use another heads...
Show results in replies (1)
  • HI - I got a private message that said if I turn off Plantronics Hub, the mute button will work.&nb...

Bluetooth pairing issue- Poly Savi 8220

by polyuser1 in Bluetooth Headsets
‎05-13-2021 05:57 PM
‎05-13-2021 05:57 PM
Hi All,   We've just bought couple of Poly Savi 8220 units and have them connected. The unit works well with PC and Cisco IP phone. However not able to pair the unit to the mobile phone. ...
Show results in replies (1)
  • Hi Steffen, Thank you for your input.   I had tried the below steps a few times without suc...

Poly Calisto 7200 - Driver Request

by fox5150 in Speakerphones
‎09-10-2021 06:15 AM
‎09-10-2021 06:15 AM
Hi All,   Received a new work laptop and whilst I have permissions to install drivers, they've decided to block access to Windows Update. By default, Windows installs some generic driver but t...
Show results in replies (1)
  • Hello @fox5150 ,   Welcome to the Poly Community. Everything should come via Windo...
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