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10-07-2022
01:31 PM
After the Poly X50 updated to software release 3.14, the TC8 is stuck at "Successfully paired with Collaboration Area. Checking for Room Controller. Please wait..." Attempting to use it with Microsof...
10-05-2022
01:07 AM
...ystemsetting sipenable False #Enable Prov provisionserverenable true This will initiate the endpoint to SIP register. Is there any undocumented commands that could be used? My goal is to easy re-r...
10-20-2022
08:40 AM
Hello, all. Got a bit of strange issue here and looking for some guidance. I've got two Polycom VVX 601 phones on 6.4.3(B) and I've got them provisioned from a Broadworks distribution. On one, using ...
10-17-2022
03:39 PM
We aren't able to provision new devices in Poly Lens today. When I try and open our provisioning server URL in a browser, it tries to load for a minute or so and eventually I get a "504 Gateway Time-...
10-13-2022
07:10 AM
Hi, I have an issue with MTR. It worked fine but after few hours, no screen on CG8. I tested with another screen connected on HDMI port but "no signal" message. Power off and on, same issue. M...
10-06-2022
07:15 PM
This issue appears to be based on the user and not the phone as it affects every phone the user logs into, but it only effects this user. All my troubleshooting leads me to believe it might be a Skyp...
10-06-2022
08:20 AM
Is there a way to prevent the contacts of a directory.xml file from populating the line keys on a vvx350? Since the directory file uses the <sd> flag, it tries to put them on the buttons. &nb...
10-03-2022
11:16 AM
We have a second handset successfully registered with the base. The handset indicates on the display that it is sharing the same extension. A call can be placed by the second handset succ...
08-22-2022
02:06 PM
Hi all, We have a number of Poly desk phones signed in to Microsoft Teams. We want to manage settings such as admin password, web admin and screen capture with Poly Lens, but we want to mana...
09-23-2022
11:21 AM
.Hi I am installing a Poly G 7500, customer wanted to use that in device mode. I cannot find Provider settings in the menu. I tried to upgrade the system to latest version via online a...