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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-31-2015 07:17 AM

HP Recommended

UC Software 5.3.0 added the ability to enable Music on Hold for the VVX Business Media Phones once the phone is in LYNC base profile.

 

The default MoH file size is 540 KB (Polycom-hold.wav) included when downloading the UC Software from the Polycom support server and the maximum file size is 600 KB.

 

You can use the parameter res.quotas.tone to increase the maximum MoH file size to 1024 KB.

 

The phone supports the following .wav audio file formats:

 

  • mono G.711 (8 bits/sample, 8-khz sample rate)
  • mono L16/16000 (16 bits/sample, 16-kHz sample rate)
  • mono L16/48000 (16 bits/sample, 48-kHz sample rate)

 

You can upload a music file to the phone using the phone's Web Configuration Utility at Preferences > Additional Preferences > Music On Hold

 

image

 

 

The feature.moh.filename Parameter can be utilized to provision a MoH file matching the above requirements from a provisioning server.

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Polycom-hold.zip
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