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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Is there a simple article describing how to update fireware on an IP335, I am unable to find this information in the FAQ section.  Any information is very helpful, thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello pamini,

 

my role as a moderator in this forum is to overview the post's that deal with the same questions over and over again.

 

Especially for this reason I have created the FAQ => here <=

 

Within the FAQ the following deals with your request:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download Software?

Resolution: Please check => here <=

 

Above leads you to this post => here <=

 

Page 12 within above article explains how to setup Filezilla as a Provisioning FTP Server

 

Please follow above as I will close further post's dealing with such a simple task.

 

You can always contact your Polycom Reseller who's responsibility it is to provide you with technical support.

 

If they are unable to do so you can also contact Polycom Support via the PPI (Pay per incident) Support procedure.

 

Best regards

 

Steffen Baier

 

Polycom Global Services


 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello pamini,

 

my role as a moderator in this forum is to overview the post's that deal with the same questions over and over again.

 

Especially for this reason I have created the FAQ => here <=

 

Within the FAQ the following deals with your request:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download Software?

Resolution: Please check => here <=

 

Above leads you to this post => here <=

 

Page 12 within above article explains how to setup Filezilla as a Provisioning FTP Server

 

Please follow above as I will close further post's dealing with such a simple task.

 

You can always contact your Polycom Reseller who's responsibility it is to provide you with technical support.

 

If they are unable to do so you can also contact Polycom Support via the PPI (Pay per incident) Support procedure.

 

Best regards

 

Steffen Baier

 

Polycom Global Services


 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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