sip.ld & ver.ld

[WDU]

I have a Soundpoint IP 501, that I recently upgraded to boot ROM 4.1.4.

It appeared to properly apply the ROM, but now it is in a continuous cycle where the display goes from:

Updating Initial Config

Could not contact boot server

Error, application is not present

Rebooting

Admittedly, this is only affecting me since it is the first polycom phone I am trying to set up.  I installed the ftp site on my laptop computer, and only have the boot ROM i downloaded from the polycom site.  I think the problem is that I do not have the sip.id, verr.ld, sip.cfg, and any of the underlying files needed.

Is there a place I can download these files, or roll back my phone to an earlier verrsion?

Thanks!

[SteffenBaierUK]

Hello WDU,

welcome to the Polycom Community. I have moved your Post to the correct section.

Could I bring your attention to the following VoIP FAQ posts:

Sep 27, 2012 Question: I get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=

Oct 7, 2011 Question: What SIP or UC Software Version or BootROM Version is supported by my Phone?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services