I've got trio 8800 on base profile that I want to register to our pexip mcu.
here's the details we have-
sip uri- 1234@example.com
user- admin
password- password1
I've tried putting in all combinations into the trio but I cant get it to register. Any ideas if possible to register Trios with a sip uri?
firmware is 5.5.2.11338
Solved! Go to Solution.
Hello Steve,
welcome back to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?
Resolution: Please check => here <=
or
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
Please provide some data for us.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
If official support is required please check how to phone or open a case here
----------------Hello Steve,
welcome back to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?
Resolution: Please check => here <=
or
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
Please provide some data for us.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
If official support is required please check how to phone or open a case here
----------------cheers mate. got it. Think issue was just formatting and fitting the correct info into the fields on the trio as it's a bit different than registering a group system. Thanks for help.
what was the configuration you used to get it to register?