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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-06-2016 09:29 AM

HP Recommended

hi, I have my polycom trio 8800 connected to "Vscene" through sip and am able to use it within a call on there, However when i go to share content from another device within the meeting i cannot see the content ,instead all i get is a black screen and then after a while it goes back to the polycom background. I have spoken to someone at "Vscene" who can see from their end that the problem was caused by "resolution mismatch for content sharing channel" . The UC Version on the unit is  5.4.3.2389.

 

Thanks

 

Daniel

2 REPLIES 2

‎10-06-2016 09:38 AM

HP Recommended

Hello Daniel,

welcome back to the Polycom Community.

Did you ever solve this issue => here <= as this talks about Skype for Business but in this new topic you talk about SIP?

In addition who is Vscene?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎10-06-2016 01:39 PM

HP Recommended
No, didn't get that issue sorted so decided to go with our original plan of using vscene and sip instead, this link might explain better who vscene are https://www.jisc.ac.uk/vscene
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