question about soundpoint IP335

Occasional Visitor

question about soundpoint IP335

Hey guys,

I am really new at these phones so fogrive me if this is a stupid question.

In order place calls we have to dial 9 + area code, but were finding is when were dialing a number especialy when were reading the number off of a note or screen, the minuite you pause to re-look at the number for the next few digits, the phone will time out and say that the number you have dialed is not recognized, and frusterated the hell out of you, since you have to start over again and eneter the entire number all over again.

Now I have tried to look through all the documentation of the phone as well as any admin type documentation, which is all over my head as it related to xml codeing server management and skilled networking.

We do have an adminitration page that we can login to with an admin login, that we can adjust certain setting such as voice mail settings and call forwarding and all that.

My question to you is there any setting for this that I can change that would length the time out times when placing a call so that when I am entering a number and pause to re-look at the note or screen where the number is written down, it won`t imediatley kick me out with a number not recognized error.

Is that option on the phone itself, or is it in the network browser admin page as logging into a router, and is there any documentation, on that web based admin options.

I am going through all the documentation and am feeling a bit overwhelmed as it related to programing the phone and installing it versus from a user/admin but not engineer stand point,

any thoughts are greatly apreciated,




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Polycom Employee & Community Manager

Re: question about soundpoint IP335

Hello soundguy,

welcome to the Polycom Community. I have moved your post to the correct section.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=


Above explains in detail how the digitmap is used to capture the numbers that are pressed and the timer interaction.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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