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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-10-2014 01:19 PM

HP Recommended

I'm able to receive and transfer calls on my softphone and I can receive calls on my phones but I can not transfer or set up conferences.  I'm on a hosted solution (voip.ms) and my host assures me that the option to transfer is turned on...I've asked them to check multiple times.  

 

I can transfer calls to outside lines, but not to internal extensions.

 

I've tried a gazillion things without any luck.  Any ideas?  Thanks for any help you might have!

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-10-2014 01:55 PM

HP Recommended

Hello rfinlayson12,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-10-2014 01:55 PM

HP Recommended

Hello rfinlayson12,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-11-2014 02:10 PM

HP Recommended

This worked like a charm.  Thank you so much for your help!!!

Was this reply helpful? Yes No
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