possible to set shortcut/favorite to page group?

[dibble]

we've been using the VVX500 sets on Ring Central for 2 weeks now. Still trying to work out the kinks.

We're running:

Phone

Assembly: 3111-44500-001 Rev A

Updater: 5.0.2.13236

Application

Main

Version: 4.0.2.11307

File: 3111-44500-001.sip.ld

Components

Label: PolyDSP Vino BCM11107 Mem1 FS1

Version: 6.4.2.0002

As far as I know, nothing on the sets themselves have been modified. We opened the new boxes and plugged them in. We only configured the VoIP settings at ring central.

regarding the page group shortcut, here's what we have done:

set up a page group at ext. 1

it works fine: we can either press the 'page' softkey and follow the prompts, or dial directly *84#1# 

however, our office uses page frequently. on our old phone system we had defined one of the physical buttons on the phone to the page horn/intercoms. pick up handset, press one button and talk.

my users are finding this 'new way' very frustrating. just trying to ease their workload.

I tried creating a favorite with the *84#1# number, but it does not work. is this function to assign a 'one touch' page possible?

[SteffenBaierUK]

Hello dibble,

welcome back to the Polycom Community.

Did you resolve your other issue => here <= ?

The community's VoIP => FAQ <= contains this post here:

Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=

or

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

and you may need

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[dibble]

Thanks for the reply and links.

Unfortunately, we purchased these phones through RingCentral, our provider.

Reading through the links you provided, these look like instructions for an administrator to follow. I'm but an end user.

So, please confirm my suspicions: That these instructions should be forwarded to RingCentral for implementation.

[SteffenBaierUK]

Hello dibble,

End Users should be able to follow these instructions but your main contact for support queries is the Reseller you purchased your phones from.

It is their responsibility to provide you with the Tier 1 support and if they are unable to do so then they need to contact Polycom support on your behalf.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services